Ombudsman's Redress Guidelines: Information for Complaints

The WA parliamentary committee reviewed the Ombudsman's Redress Guidelines, created to assist public sector agencies in handling complaints and considering redress. The report was prompted by a complaint regarding WA Police's handling of recommendations and clarifies that the guidelines are not legally enforceable, but serve as a frame of reference. The committee tabled the report to inform parliamentarians and the public about the guidelines' content and purpose.