❓ Hon Alison Xamon asks about the Department of Communities' review of mental health referral processes for tenants, following an Auditor General's recommendation. The Department confirms the review and outlines changes made, emphasizing client consent.
AnsweredQoN 2814Legislative Council
QuestionView source ↗
I refer
to the Auditor General’s audit of the Disruptive Behaviour Management Policy, and to
recommendation 1(e), that the Department ‘review the mental health referral
process to ensure staff are able to direct tenants to appropriate service
providers’, and I ask: (a) has
this review been undertaken; (b) if
yes to (a), please advise any changes that have taken place as a result of the review; and (c) if
no to (a), why not?
to the Auditor General’s audit of the Disruptive Behaviour Management Policy, and to
recommendation 1(e), that the Department ‘review the mental health referral
process to ensure staff are able to direct tenants to appropriate service
providers’, and I ask: (a) has
this review been undertaken; (b) if
yes to (a), please advise any changes that have taken place as a result of the review; and (c) if
no to (a), why not?
AnswerView source ↗
Answered
31 March 2020
Responded by
Minister for Environment representing the Minister for Housing
Response time
9 days
(a) Yes.
The Department of Communities (Communities) has always had procedures in place to ensure clients with a support need are referred to an appropriate service provider. However, for a referral to occur client consent must be obtained. This requirement informed changes which have been implemented to address this recommendation.
(b) The following specific changes have been introduced:
Further enhancements to current practice will also be made following revision of the current process and procedures. This will include further guidance to staff for where a client’s behaviour poses an immediate risk to the safety or security of themselves or others.
(c) Not Applicable.
The Department of Communities (Communities) has always had procedures in place to ensure clients with a support need are referred to an appropriate service provider. However, for a referral to occur client consent must be obtained. This requirement informed changes which have been implemented to address this recommendation.
(b) The following specific changes have been introduced:
Further enhancements to current practice will also be made following revision of the current process and procedures. This will include further guidance to staff for where a client’s behaviour poses an immediate risk to the safety or security of themselves or others.
(c) Not Applicable.
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