❓ A parliamentary question regarding the Department of Commerce's response to the Kleenmaid collapse, focusing on consumer protection and potential investigation into the company's practices. The Minister acknowledges the issue and commits to providing further information.
AnsweredQoN 382Legislative Assembly
QuestionView source ↗
DEPARTMENT OF COMMERCE — RESPONSE TO KLEENMAID COLLAPSE
I draw the attention of the minister to the scandalous situation arising from the decision by Kleenmaid to enter voluntary administration the day before Good Friday. (1) Why has the minister failed to establish a Department of Commerce consumer affairs hotline to help customers who have been left out of pocket to the tune of millions of dollars? (2) Does the minister think it is appropriate that Howard Sattler at 6PR and I, as shadow minister, are the only points of contact for desperate Western Australian Kleenmaid customers trying to get back some of their deposits from the administrator, Deloitte? (3) Has the minister or his office contacted the Australian Securities and Investments Commission or the Australian Competition and Consumer Commission to call for an investigation into the collapse of Kleenmaid and to determine whether there have been any breaches of the Companies (Co-operative) Act relating to trading while insolvent? (4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL
I draw the attention of the minister to the scandalous situation arising from the decision by Kleenmaid to enter voluntary administration the day before Good Friday. (1) Why has the minister failed to establish a Department of Commerce consumer affairs hotline to help customers who have been left out of pocket to the tune of millions of dollars? (2) Does the minister think it is appropriate that Howard Sattler at 6PR and I, as shadow minister, are the only points of contact for desperate Western Australian Kleenmaid customers trying to get back some of their deposits from the administrator, Deloitte? (3) Has the minister or his office contacted the Australian Securities and Investments Commission or the Australian Competition and Consumer Commission to call for an investigation into the collapse of Kleenmaid and to determine whether there have been any breaches of the Companies (Co-operative) Act relating to trading while insolvent? (4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL
AnswerView source ↗
(1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(1) Why has the minister failed to establish a Department of Commerce consumer affairs hotline to help customers who have been left out of pocket to the tune of millions of dollars? (2) Does the minister think it is appropriate that Howard Sattler at 6PR and I, as shadow minister, are the only points of contact for desperate Western Australian Kleenmaid customers trying to get back some of their deposits from the administrator, Deloitte? (3) Has the minister or his office contacted the Australian Securities and Investments Commission or the Australian Competition and Consumer Commission to call for an investigation into the collapse of Kleenmaid and to determine whether there have been any breaches of the Companies (Co-operative) Act relating to trading while insolvent? (4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(2) Does the minister think it is appropriate that Howard Sattler at 6PR and I, as shadow minister, are the only points of contact for desperate Western Australian Kleenmaid customers trying to get back some of their deposits from the administrator, Deloitte? (3) Has the minister or his office contacted the Australian Securities and Investments Commission or the Australian Competition and Consumer Commission to call for an investigation into the collapse of Kleenmaid and to determine whether there have been any breaches of the Companies (Co-operative) Act relating to trading while insolvent? (4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(3) Has the minister or his office contacted the Australian Securities and Investments Commission or the Australian Competition and Consumer Commission to call for an investigation into the collapse of Kleenmaid and to determine whether there have been any breaches of the Companies (Co-operative) Act relating to trading while insolvent? (4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(1) Why has the minister failed to establish a Department of Commerce consumer affairs hotline to help customers who have been left out of pocket to the tune of millions of dollars? (2) Does the minister think it is appropriate that Howard Sattler at 6PR and I, as shadow minister, are the only points of contact for desperate Western Australian Kleenmaid customers trying to get back some of their deposits from the administrator, Deloitte? (3) Has the minister or his office contacted the Australian Securities and Investments Commission or the Australian Competition and Consumer Commission to call for an investigation into the collapse of Kleenmaid and to determine whether there have been any breaches of the Companies (Co-operative) Act relating to trading while insolvent? (4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(2) Does the minister think it is appropriate that Howard Sattler at 6PR and I, as shadow minister, are the only points of contact for desperate Western Australian Kleenmaid customers trying to get back some of their deposits from the administrator, Deloitte? (3) Has the minister or his office contacted the Australian Securities and Investments Commission or the Australian Competition and Consumer Commission to call for an investigation into the collapse of Kleenmaid and to determine whether there have been any breaches of the Companies (Co-operative) Act relating to trading while insolvent? (4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(3) Has the minister or his office contacted the Australian Securities and Investments Commission or the Australian Competition and Consumer Commission to call for an investigation into the collapse of Kleenmaid and to determine whether there have been any breaches of the Companies (Co-operative) Act relating to trading while insolvent? (4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(4) Has the minister or his office contacted ASIC or the ACCC to call for a ban on the outrageous business model used by Kleenmaid whereby it demanded full payment within 30 days of deposits for goods bought and then used those deposits as working capital? Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
Mr T.R. BUSWELL replied: (1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
(1)-(4) As the member may be aware, the government is aware of the issues surrounding consumers who have been impacted on by Kleenmaid. I do not say this to make light of the situation, because it is a serious situation. The member for Central Wheatbelt was impacted on, as were many more people who are in somewhat more financially stressed circumstances than he. I will get from the department additional information in answer to the last three aspects of the question. I do not have that information available at the moment. The member made the point that the only hotline is the hotline established by Howard Sattler and/or the member. Quite simply, that is not the case. Consumers in Western Australia who feel aggrieved because of the outcomes of circumstances such as these—there are many of these sorts of circumstances in a range of different areas—can contact the department at any time. There is a publicly listed and publicly promoted complaints line for people who feel aggrieved to contact the department. It is not true to say that people who have been placed in unfortunate circumstances because of the Kleenmaid situation do not have somewhere to contact. It is not true to say that the department is not available to support those people. I do not have available to me information on the exact number of people who have contacted the department. I am happy to get that information, and I am happy to provide the member with additional information about the specific business model that he referred to. As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
As a broader issue, this is an important time for the government activities that sit in and around consumer protection. A number of businesses in Western Australia are under stress, and if it so happens that those businesses fail, there will be an impact on consumers. The department is very focused on making sure that its consumer resources are there to protect consumers and households in Western Australia. I will get more specific information about Kleenmaid for the member.
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