❓ Hon. Tjorn Sibma asks about the handling of retirement village disputes by the Consumer Protection division, including which branch has authority, staffing levels, and the number of complaints investigated.
AnsweredQoN 910Legislative Council
QuestionView source ↗
CONSUMER PROTECTION —
RETIREMENT VILLAGE DISPUTES
910. Hon TJORN SIBMA to the minister representing the
Minister for Commerce:
I refer to complaints and concerns
raised on or on behalf of residents of retirement villages.
(1) Which branch or department within the Consumer
Protection division has principal authority for these matters?
(2) What is the staffing of this
branch or department, presently?
(3) How many
complaints are under investigation or have been investigated and closed within
the previous 18 months?
RETIREMENT VILLAGE DISPUTES
910. Hon TJORN SIBMA to the minister representing the
Minister for Commerce:
I refer to complaints and concerns
raised on or on behalf of residents of retirement villages.
(1) Which branch or department within the Consumer
Protection division has principal authority for these matters?
(2) What is the staffing of this
branch or department, presently?
(3) How many
complaints are under investigation or have been investigated and closed within
the previous 18 months?
AnswerView source ↗
I thank the honourable member for
some notice of the question. The following answer has been provided to me by
the Minister for Commerce.
(1) The property industries directorate of the
Consumer Protection division has principal authority for retirement village matters.
(2) The staffing is 73 full-time
equivalent staff.
(3) In the past
18 months, the directorate has received 50 complaints related to retirement
villages. The majority, 36, were resolved
through a process of conciliation and compliance. Of the remaining 14, five are currently under investigation and nine investigations have been closed.
some notice of the question. The following answer has been provided to me by
the Minister for Commerce.
(1) The property industries directorate of the
Consumer Protection division has principal authority for retirement village matters.
(2) The staffing is 73 full-time
equivalent staff.
(3) In the past
18 months, the directorate has received 50 complaints related to retirement
villages. The majority, 36, were resolved
through a process of conciliation and compliance. Of the remaining 14, five are currently under investigation and nine investigations have been closed.
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