❓ Question on Notice regarding the responsiveness of local policing teams to phone calls and texts, revealing issues with call answering rates and response times. Data collection gaps are also highlighted.
AnsweredQoN 4100Legislative Assembly
QuestionView source ↗
I refer to the audit of mobile phone responses from local policing teams, and I ask: (a) how many phone calls were made to local policing teams in that week; (b) what was the highest number of calls made to a local policing team; (c) what was the lowest number of calls made to a local policing team; (d) how many calls were answered; (e) how many calls were missed; (f) of the missed calls, how many calls were returned within one hour; (g) what was the median and mean time taken to return a call; (h) out of all the local policing teams, what was the highest mean time taken to return calls; (i) how many texts were received; (j) how many texts were responded to; and (k) what was the median and mean time taken to respond to texts?
AnswerView source ↗
Answered
11 August 2015
Responded by
Minister for Police
Response time
84 days
(a) 492, of which 428 were telephone calls.
(b) 66.
(c) 0.
(d) 232, which includes both text messages and telephone calls.
(e) 260, of which 140 messages were left. This data includes both text messages and telephone calls.
(f) Data was not captured for 1 hour or less. Of the 140 messages left, 57 were returned within 2 hours.
(g) Median time was in the 2 to 12 hour period, mean time was within 2 hours or less.
(h) Highest mean time by any one Local Policing Team was within 12 to 24 hours.
(i)-(j) 64.
(k) This information was not collected.
(b) 66.
(c) 0.
(d) 232, which includes both text messages and telephone calls.
(e) 260, of which 140 messages were left. This data includes both text messages and telephone calls.
(f) Data was not captured for 1 hour or less. Of the 140 messages left, 57 were returned within 2 hours.
(g) Median time was in the 2 to 12 hour period, mean time was within 2 hours or less.
(h) Highest mean time by any one Local Policing Team was within 12 to 24 hours.
(i)-(j) 64.
(k) This information was not collected.
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