❓ WA Parliamentary Question on Notice regarding the Department of Housing's complaints management, including the number, categories, nature, and investigation status of complaints received since September 2008. The Department of Housing provided a detailed breakdown of complaints received.
AnsweredQoN 1298Legislative Council
QuestionView source ↗
For each Department and Agency within the Minister’s portfolios, -
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
AnswerView source ↗
Answered
26 November 2009
Responded by
Parliamentary Secretary representing the Minister for Housing and Works
Response time
36 days
Department of Housing advises
(1) Yes
(2) 255 complaints received by Customer Feedback and Complaints at Head Office
(3) Anti-social behaviour
Building Design and Construction
Eligibility and Waiting List
Internet
Maintenance
Policies and Processes
Products and Services
Property Standards
Rent, Water or Tenant Liability calculation
Staff Conduct
(4) See answer to (3)
(5) Anti-social behaviour - 83
Building Design and Construction - 5
Eligibility and Waiting List - 20
Internet - 9
Maintenance - 43
Policies and Processes - 30
Products and Services - 3
Property Standards - 15
Rent, Water or Tenant Liability calculation - 19
Staff Conduct - 28
(6) 0
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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(1) Yes
(2) 255 complaints received by Customer Feedback and Complaints at Head Office
(3) Anti-social behaviour
Building Design and Construction
Eligibility and Waiting List
Internet
Maintenance
Policies and Processes
Products and Services
Property Standards
Rent, Water or Tenant Liability calculation
Staff Conduct
(4) See answer to (3)
(5) Anti-social behaviour - 83
Building Design and Construction - 5
Eligibility and Waiting List - 20
Internet - 9
Maintenance - 43
Policies and Processes - 30
Products and Services - 3
Property Standards - 15
Rent, Water or Tenant Liability calculation - 19
Staff Conduct - 28
(6) 0
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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