Hon. Samantha Rowe asks about public housing maintenance requests in the Belmont electorate. The response provides data for the broader 'south city zone', including the number of requests, outstanding requests, and average wait times by priority level.

AnsweredQoN 1054Legislative Council
Asked
22 September 2016
Portfolio
Housing

QuestionView source ↗

PUBLIC HOUSING — MAINTENANCE REQUESTS —
BELMONT
1054. Hon SAMANTHA ROWE to the
parliamentary secretary representing the Minister for Housing:
(1) How many
maintenance requests have been lodged with the Department of Housing by public
housing tenants for properties in the Belmont electorate in the past three
months?
(2) How many of these requests
remain outstanding?
(3) What was the average waiting
time to have the maintenance requests actioned?

AnswerView source ↗

On behalf of the parliamentary secretary
representing the Minister for Housing, I thank the honourable member for some
notice of the question.
The Housing Authority advises that
the City of Belmont includes the suburbs of Ascot, Belmont, Cloverdale, Kewdale
and Redcliffe, and Perth Airport. For tenancy management purposes, the Housing
Authority divides the metropolitan area into 12 zones. The majority of the
suburbs within the City of Belmont fall within the Housing Authority's
south city zone, which is made up of Belmont, Carlisle, Cloverdale, East Victoria
Park, Kewdale, Lathlain, Redcliffe and Rivervale.
(1) The Housing
Authority advises that 3 433 maintenance requests have been lodged for the
south city zone in the last three months.
(2) There are 128 requests that
remain outstanding.
(3) The average
wait times to have maintenance requests actioned are: priority 1, which is
emergency, four hours and 48 minutes, with a target time frame of eight hours;
priority 2, which is urgent, 20 hours and 14 minutes, with a target time frame
of 24 hours; priority 3, which is just priority, one day, four hours and 42
minutes, with a target time frame of two days; and priority 4, which is
classified as routine, nine days, 23 hours and 30 minutes, with a target time
frame of 28 days.

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