❓ Mr. Logan inquires about breaches and penalties related to maintenance head contractors' performance under the Department of Housing's Service Level Agreements (SLAs) from 2010-2013. The Minister responds that no formal breaches were issued, but performance issues were addressed through 'performance sum at risk penalties' for job orders not meeting KPI targets.
AnsweredQoN 937Legislative Assembly
QuestionView source ↗
(1) How many times have the maintenance Head Contractors to the Department of Housing been in breach of performance of required levels in the Service Level Agreement (SLA) over the over the following years:
(a) 2010–2011;
(b) 2011–2012; and
(c) 2012–2013?
(2) How many penalties have been applied to the maintenance Head Contractors for breach of performance of required levels in the SLAs each year for the years above?
(3) For each of the penalties noted in (2), can the Minister please provide the reason for the penalty applied to the Head Contractors in the years above?
(4) Can the Minister list the scale of the risk payment penalty applied to each Head Contractor for each breach of performance over the years above?
(a) 2010–2011;
(b) 2011–2012; and
(c) 2012–2013?
(2) How many penalties have been applied to the maintenance Head Contractors for breach of performance of required levels in the SLAs each year for the years above?
(3) For each of the penalties noted in (2), can the Minister please provide the reason for the penalty applied to the Head Contractors in the years above?
(4) Can the Minister list the scale of the risk payment penalty applied to each Head Contractor for each breach of performance over the years above?
AnswerView source ↗
Answered
10 September 2013
Responded by
Minister for Housing
Response time
35 days
(a) - (c) None. The current maintenance contract does not make provision for the Department to issue head contractors with a breach of performance if compliancy is not achieved. Performance issues are addressed through the current Service Level Agreements (SLAs), not the maintenance contract. Job orders that do not meet key performance indicator targets under the SLA incur performance sum at risk penalties in lieu of breach. (2) - (4) Not applicable
The current maintenance contract does not make provision for the Department to issue head contractors with a breach of performance if compliancy is not achieved. Performance issues are addressed through the current Service Level Agreements (SLAs), not the maintenance contract. Job orders that do not meet key performance indicator targets under the SLA incur performance sum at risk penalties in lieu of breach. (2) - (4) Not applicable
(2) - (4) Not applicable
The current maintenance contract does not make provision for the Department to issue head contractors with a breach of performance if compliancy is not achieved. Performance issues are addressed through the current Service Level Agreements (SLAs), not the maintenance contract. Job orders that do not meet key performance indicator targets under the SLA incur performance sum at risk penalties in lieu of breach. (2) - (4) Not applicable
(2) - (4) Not applicable
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