❓ A WA parliamentary question on notice regarding electricity disconnections for non-payment to residential dwellings, including warning notices and actual disconnections, and whether the Minister intervened in the disconnection process. The answer provides figures for disconnection warnings and disconnections, and denies ministerial intervention.
AnsweredQoN 2625Legislative Assembly
QuestionView source ↗
In relation to electricity disconnections to residential dwellings I ask: (a) How many disconnection warning's for non-payment were issued during: (i) 2015; (ii) 2016; (iii) 2017; and (iv) 1 January 2018 to 5 March 2018; (b) How many disconnections for non-payment took place during: (i) 2015; (ii) 2016; (iii) 2017; and (iv) 1 January 2018 to 5 March 2018; and (c) Has the Minister or representatives from the Minister's office ever asked or instructed any representative of Synergy to stop disconnecting residential dwellings and if so: (i) Why did the Minister or his staff ask or instruct that to occur; (ii) On what date did this conversation occur; and (iii) Who did the Minister or his staff discuss this with?
AnswerView source ↗
Answered
8 May 2018
Responded by
Minister for Energy
Response time
9 days
(a) Figures below include written disconnection warning letters only. Disconnection warning letters are only one form of contact used to issue disconnection warnings to customers. On average a customer receives a minimum of three contact messages per invoice and customers that are subject to disconnection owe an average of three invoices when they are disconnected.
(i) 148,181 (residential customers) (ii) 193,050 (residential customers) (iii) 153,021 (residential customers) (iv) 26,914 (to 12 March 2018) (residential customers)
(b)(i) 8,215 (business and residential customers combined) (ii) 10,744 (business and residential customers combined) (iii) 19,189 (business and residential customers combined) (iv) 3,422 (to 12 March 2018) (business and residential customers combined)
Note: Disconnection figures prior to 2017 are unable to be split between business and residential customers. Combined figures for all years have been provided for consistency.
(c) No. (i - iii) Not applicable.
(i) 148,181 (residential customers) (ii) 193,050 (residential customers) (iii) 153,021 (residential customers) (iv) 26,914 (to 12 March 2018) (residential customers)
(b)(i) 8,215 (business and residential customers combined) (ii) 10,744 (business and residential customers combined) (iii) 19,189 (business and residential customers combined) (iv) 3,422 (to 12 March 2018) (business and residential customers combined)
Note: Disconnection figures prior to 2017 are unable to be split between business and residential customers. Combined figures for all years have been provided for consistency.
(c) No. (i - iii) Not applicable.
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