❓ Hon. Alison Xamon asks about oversight of WA's workers' compensation scheme following a Victorian report highlighting misconduct. The response details WorkCover's oversight and provides a breakdown of complaints against service providers over the past 10 years.
AnsweredQoN 2515Legislative Council
QuestionView source ↗
I refer to the Victorian Ombudsman’s 2016 report Investigation into the management of complex workers compensation claims and WorkSafe oversight , which highlighted some disgraceful behaviour by insurance companies towards injured workers, and I ask: (a) who is responsible for overall oversight, including monitoring and/or auditing, of the practices of service providers in the Western Australian workers’ compensation and injury management scheme; and (b) for each of the last 10 financial years, how many complaints to WorkCover have been made by service provider type (namely - insurer, self-insurer, registered agent or workplace rehabilitation provider)?
AnswerView source ↗
Answered
29 October 2019
Responded by
Minister for Regional Development representing the Minister for Mines and Petroleum; Industrial Relations
Response time
9 days
(a) WorkCover Western Australia Authority
(b)
Number of Claims
Insurers
Self-insurers
Registered Agents
Workplace Rehabilitation Provider
2018/19
27,644
13
0
0
0
2017/18
28,320
5
1
2
0
2016/17
29,612
4
0
2
0
2015/16
32,338
7
2
2
7
2014/15
33,994
11
0
7
2
2013/14
36,878
4
0
1
1
2012/13
38,638
17
1
6
7
2011/12
39,968
11
1
6
4
2010/11
38,915
11
2
1
4
2009/10
37,702
17
8
4
8
(b)
Number of Claims
Insurers
Self-insurers
Registered Agents
Workplace Rehabilitation Provider
2018/19
27,644
13
0
0
0
2017/18
28,320
5
1
2
0
2016/17
29,612
4
0
2
0
2015/16
32,338
7
2
2
7
2014/15
33,994
11
0
7
2
2013/14
36,878
4
0
1
1
2012/13
38,638
17
1
6
7
2011/12
39,968
11
1
6
4
2010/11
38,915
11
2
1
4
2009/10
37,702
17
8
4
8
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