❓ A WA parliamentary question seeks information about the Education Department's Complaints Management Unit, including its establishment date, staffing, complaint numbers, and the nature of those complaints. The answer provides staffing details, complaint numbers for three years, and categories of complaints.
AnsweredQoN 2425Legislative Assembly
QuestionView source ↗
(1) When was the Complaints Management Unit in the Education Department established?
(2) Who are the current staff in the Unit?
(3) How many complaints were received by the Unit in each of the last five years?
(4) What was the nature of the complaints referred to in (3)?
(2) Who are the current staff in the Unit?
(3) How many complaints were received by the Unit in each of the last five years?
(4) What was the nature of the complaints referred to in (3)?
AnswerView source ↗
Answered
6 April 2004
Responded by
Minister for Education and Training
Response time
35 days
(2) Manager Principal Consultant Senior Consultants Consultants Administrative Assistant (3) as at 11/4/2004 - 56 2003 - 327 2002 - 318 (4) Complaints are grouped into five (5) categories. (a) Director General in matters relating to the provision of education at the school or district level. (b) Discipline – matters dealt with under the disciplinary provisions of the Public Sector Management Act 1994. (c) Breach of Public Sector Standards – in relation to alleged breaches of the Public Sector Standards and referred to the Office of the Public Sector Standards Commissioner. (d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(3) as at 11/4/2004 - 56 2003 - 327 2002 - 318 (4) Complaints are grouped into five (5) categories. (a) Director General in matters relating to the provision of education at the school or district level. (b) Discipline – matters dealt with under the disciplinary provisions of the Public Sector Management Act 1994. (c) Breach of Public Sector Standards – in relation to alleged breaches of the Public Sector Standards and referred to the Office of the Public Sector Standards Commissioner. (d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(4) Complaints are grouped into five (5) categories. (a) Director General in matters relating to the provision of education at the school or district level. (b) Discipline – matters dealt with under the disciplinary provisions of the Public Sector Management Act 1994. (c) Breach of Public Sector Standards – in relation to alleged breaches of the Public Sector Standards and referred to the Office of the Public Sector Standards Commissioner. (d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(b) Discipline – matters dealt with under the disciplinary provisions of the Public Sector Management Act 1994. (c) Breach of Public Sector Standards – in relation to alleged breaches of the Public Sector Standards and referred to the Office of the Public Sector Standards Commissioner. (d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(c) Breach of Public Sector Standards – in relation to alleged breaches of the Public Sector Standards and referred to the Office of the Public Sector Standards Commissioner. (d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(3) as at 11/4/2004 - 56 2003 - 327 2002 - 318 (4) Complaints are grouped into five (5) categories. (a) Director General in matters relating to the provision of education at the school or district level. (b) Discipline – matters dealt with under the disciplinary provisions of the Public Sector Management Act 1994. (c) Breach of Public Sector Standards – in relation to alleged breaches of the Public Sector Standards and referred to the Office of the Public Sector Standards Commissioner. (d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(4) Complaints are grouped into five (5) categories. (a) Director General in matters relating to the provision of education at the school or district level. (b) Discipline – matters dealt with under the disciplinary provisions of the Public Sector Management Act 1994. (c) Breach of Public Sector Standards – in relation to alleged breaches of the Public Sector Standards and referred to the Office of the Public Sector Standards Commissioner. (d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(b) Discipline – matters dealt with under the disciplinary provisions of the Public Sector Management Act 1994. (c) Breach of Public Sector Standards – in relation to alleged breaches of the Public Sector Standards and referred to the Office of the Public Sector Standards Commissioner. (d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(c) Breach of Public Sector Standards – in relation to alleged breaches of the Public Sector Standards and referred to the Office of the Public Sector Standards Commissioner. (d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(d) Statutory Compliance – matters of alleged discrimination raised with the Equal Opportunity Commissioner and managed centrally. (e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
(e) Substandard Performance – matters of alleged substandard performance of employees and dealt with under the provision of the Public Sector Management Act 1994 .
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