❓ WA Parliamentary Question on Notice regarding disconnection warnings and disconnections by energy retailers Synergy and Horizon Power between July 2018 and June 2019, broken down by residential and non-residential customers.
AnsweredQoN 5429Legislative Assembly
QuestionView source ↗
For each energy retailer in Western Australia, I ask: (a) how many disconnection warnings were issued, for each month from 1 July 2018 to 30 June 2019, for: (i) residential customers; and (ii) non-residential customers; and (b) How many disconnections occurred, for each month from 1 July 2018 to 30 June 2019, for: (i) residential customers; and (ii) non-residential customers?
AnswerView source ↗
Answered
15 October 2019
Responded by
Minister for Mines and Petroleum; Energy; Industrial Relations
Response time
11 days
The following information relates to Government owned electricity retailers only and includes disconnections for non-payment only.
SYNERGY
(a)
MONTH
DISCONNECTION WARNINGS ISSUED
(i) RESIDENTIAL CUSTOMERS
(ii) NON-RESIDENTIAL CUSTOMERS
July 2018
12259
1133
August 2018
13326
1178
September 2018
12150
1104
October 2018
15620
1379
November 2018
14147
1418
December 2018
11721
965
January 2019
13710
1267
February 2019
13241
1155
March 2019
12925
1107
April 2019
12295
1180
May 2019
13999
1447
June 2019
10900
1146
(b)
MONTH
DISCONNECTIONS
(i) RESIDENTIAL CUSTOMERS
(ii) NON-RESIDENTIAL CUSTOMERS
July 2018
1664
78
August 2018
1722
90
September 2018
1099
65
October 2018
2078
125
November 2018
1585
60
December 2018
847
29
January 2019
1590
38
February 2019
1975
137
March 2019
1566
79
April 2019
793
38
May 2019
1921
99
June 2019
1696
85
HORIZON POWER
(a) - (b)
(a) DISCONNECTION WARNINGS
(b) DISCONNECTIONS
Date
(i) Residential Customers
(ii) Non-Residential Customers
(i) Residential Customers
(ii) Non-Residential Customers
Jul-18
587
165
117
2
Aug-18
1204
344
357
7
Sep-18
1150
248
249
11
Oct-18
1042
289
256
9
Nov-18
1353
370
334
7
Dec-18
830
273
106
2
Jan-19
1430
414
289
6
Feb-19
1241
398
265
6
Mar-19
1325
164
252
5
Apr-19
1082
132
269
5
May-19
1869
129
361
10
Jun-19
1230
99
314
12
TOTAL
10032
2816
3169
82
SYNERGY
(a)
MONTH
DISCONNECTION WARNINGS ISSUED
(i) RESIDENTIAL CUSTOMERS
(ii) NON-RESIDENTIAL CUSTOMERS
July 2018
12259
1133
August 2018
13326
1178
September 2018
12150
1104
October 2018
15620
1379
November 2018
14147
1418
December 2018
11721
965
January 2019
13710
1267
February 2019
13241
1155
March 2019
12925
1107
April 2019
12295
1180
May 2019
13999
1447
June 2019
10900
1146
(b)
MONTH
DISCONNECTIONS
(i) RESIDENTIAL CUSTOMERS
(ii) NON-RESIDENTIAL CUSTOMERS
July 2018
1664
78
August 2018
1722
90
September 2018
1099
65
October 2018
2078
125
November 2018
1585
60
December 2018
847
29
January 2019
1590
38
February 2019
1975
137
March 2019
1566
79
April 2019
793
38
May 2019
1921
99
June 2019
1696
85
HORIZON POWER
(a) - (b)
(a) DISCONNECTION WARNINGS
(b) DISCONNECTIONS
Date
(i) Residential Customers
(ii) Non-Residential Customers
(i) Residential Customers
(ii) Non-Residential Customers
Jul-18
587
165
117
2
Aug-18
1204
344
357
7
Sep-18
1150
248
249
11
Oct-18
1042
289
256
9
Nov-18
1353
370
334
7
Dec-18
830
273
106
2
Jan-19
1430
414
289
6
Feb-19
1241
398
265
6
Mar-19
1325
164
252
5
Apr-19
1082
132
269
5
May-19
1869
129
361
10
Jun-19
1230
99
314
12
TOTAL
10032
2816
3169
82
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