❓ Hon Giz Watson inquires about the allocation, maintenance, and repair of computer equipment in WA schools. The Minister responds with details on computer ratios, support services, complaint management, and future improvements.
AnsweredQoN 4753Legislative Council
QuestionView source ↗
Regarding the Department of Education and Training and the use of information technology, I ask -
(1) What is the allocation of computers to schools?
(2) What service or services are provided to schools to ensure equipment is repaired and maintained promptly?
(3) Who provides this service?
(4) What if any complaints have been received regarding inadequate IT service provisions?
(5) Can the Minister provide assurances that all computer equipment will be serviced and repaired in a timely way?
(1) What is the allocation of computers to schools?
(2) What service or services are provided to schools to ensure equipment is repaired and maintained promptly?
(3) Who provides this service?
(4) What if any complaints have been received regarding inadequate IT service provisions?
(5) Can the Minister provide assurances that all computer equipment will be serviced and repaired in a timely way?
AnswerView source ↗
Answered
29 May 2007
Responded by
Minister for Local Government representing the Minister for Education and Training
Response time
28 days
Currently, there are almost 80 000 computer workstations in use in Western Australian Government schools. The minimum expected ratio of computers to students is 1:5 in secondary schools and 1:10 in primary schools. Generally, all schools have exceeded these minimum targets. (2-3) Schools have access to centrally provided support services to repair and maintain those computers used for administrative purposes. In the curriculum areas, schools can elect to either make provision for technical support resources within their establishment, or use their allocation of funds to contract support services from a panel of centrally endorsed, commercial support providers. (4) Any complaints relating to the provision or quality of IT support services are investigated and managed in accordance within the service management provisions of the relevant contracts. (5) In addition to the central technical support services provided by the Department, the range of support mechanisms mentioned above in response to question 2 have now been put in place. As high quality, standardised computer equipment is acquired and implemented across schools, the requirement for high levels of technical support will be reduced and schools will enjoy improved support services.
(2-3) Schools have access to centrally provided support services to repair and maintain those computers used for administrative purposes. In the curriculum areas, schools can elect to either make provision for technical support resources within their establishment, or use their allocation of funds to contract support services from a panel of centrally endorsed, commercial support providers. (4) Any complaints relating to the provision or quality of IT support services are investigated and managed in accordance within the service management provisions of the relevant contracts. (5) In addition to the central technical support services provided by the Department, the range of support mechanisms mentioned above in response to question 2 have now been put in place. As high quality, standardised computer equipment is acquired and implemented across schools, the requirement for high levels of technical support will be reduced and schools will enjoy improved support services.
(4) Any complaints relating to the provision or quality of IT support services are investigated and managed in accordance within the service management provisions of the relevant contracts. (5) In addition to the central technical support services provided by the Department, the range of support mechanisms mentioned above in response to question 2 have now been put in place. As high quality, standardised computer equipment is acquired and implemented across schools, the requirement for high levels of technical support will be reduced and schools will enjoy improved support services.
(5) In addition to the central technical support services provided by the Department, the range of support mechanisms mentioned above in response to question 2 have now been put in place. As high quality, standardised computer equipment is acquired and implemented across schools, the requirement for high levels of technical support will be reduced and schools will enjoy improved support services.
(2-3) Schools have access to centrally provided support services to repair and maintain those computers used for administrative purposes. In the curriculum areas, schools can elect to either make provision for technical support resources within their establishment, or use their allocation of funds to contract support services from a panel of centrally endorsed, commercial support providers. (4) Any complaints relating to the provision or quality of IT support services are investigated and managed in accordance within the service management provisions of the relevant contracts. (5) In addition to the central technical support services provided by the Department, the range of support mechanisms mentioned above in response to question 2 have now been put in place. As high quality, standardised computer equipment is acquired and implemented across schools, the requirement for high levels of technical support will be reduced and schools will enjoy improved support services.
(4) Any complaints relating to the provision or quality of IT support services are investigated and managed in accordance within the service management provisions of the relevant contracts. (5) In addition to the central technical support services provided by the Department, the range of support mechanisms mentioned above in response to question 2 have now been put in place. As high quality, standardised computer equipment is acquired and implemented across schools, the requirement for high levels of technical support will be reduced and schools will enjoy improved support services.
(5) In addition to the central technical support services provided by the Department, the range of support mechanisms mentioned above in response to question 2 have now been put in place. As high quality, standardised computer equipment is acquired and implemented across schools, the requirement for high levels of technical support will be reduced and schools will enjoy improved support services.
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