❓ Hon Ken Travers asks about procedures for handling complaints regarding Transperth drivers and identifies specific bus routes with higher complaint volumes. The response details complaint handling processes and names routes 106, 99, 98, and 37.
AnsweredQoN 751Legislative Council
QuestionView source ↗
(1) What actions and or procedures does the Public Transport Authority have in place to deal with consumer complaints of drivers breaking traffic laws or providing poor customer service?
(2) Are there particular bus routes that receive a higher amount of customer complaints than other routes?
(3) If yes to (2), where are these routes?
(2) Are there particular bus routes that receive a higher amount of customer complaints than other routes?
(3) If yes to (2), where are these routes?
AnswerView source ↗
Answered
17 June 2009
Responded by
Minister for Transport
Response time
28 days
1) Transperth patrons have the option of lodging a customer comment through the Transperth Customer Comment Line on 13 16 08, through the Transperth Info Line on 13 62 13, through the Transperth website or in person at any Transperth Information Office. The comment is then forwarded to the appropriate service provider for action. The service provider takes the appropriate action and notifies the customer of the outcome if the customer requests a response. The completed customer comment is returned to Transperth and vetted to ensure appropriate action has been taken. If it is deemed that the action is not appropriate the customer comment is forwarded to Transperth's Ticketing and Performance Manager for further investigation.
Customer complaints of drivers breaking traffic laws are discussed with the driver and if necessary the driver is counselled. Further action is taken on a case-by-case basis.
2) Yes.
3) Route 106 - Perth to Fremantle via Canning Highway.
Route 99 - Circle Route.
Route 98 - Circle Route.
Route 37 - Perth to Perth Domestic Airport via Great Eastern Highway.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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Customer complaints of drivers breaking traffic laws are discussed with the driver and if necessary the driver is counselled. Further action is taken on a case-by-case basis.
2) Yes.
3) Route 106 - Perth to Fremantle via Canning Highway.
Route 99 - Circle Route.
Route 98 - Circle Route.
Route 37 - Perth to Perth Domestic Airport via Great Eastern Highway.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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