❓ Hon Steve Martin asked about complaints made to Consumer Protection regarding retirement villages from 2020-2023, including the number, category, and resolution status of complaints. The Minister provided a detailed breakdown of the requested information.
AnsweredQoN 2197Legislative Council
QuestionView source ↗
I refer to complaints made to Consumer Protection in relation to retirement villages, and I ask: (a) how many complaints have been made for each of the years below: (i) 2020; (ii) 2021; (iii) 2022; and (iv) 2023; (b) for each of the years in (a), how many complaints were there, organised by category type (in terms of the broad nature of the complaint); and (c) for each of the years in (a), how many complaints were: (i) successfully resolved; (ii) incomplete/ unresolved; (iii) withdrawn; and (iv) determined to not be within the scope of consumer protection?
AnswerView source ↗
Answered
17 October 2024
Responded by
Minister for Finance; Commerce; Women's Interests
Response time
3 days
(a)
Year
Number of Complaints
2020
43
2021
44
2022
34
2023
31
(b)
Dispute Cause
2020
2021
2022
2023
Advertising and marketing
1
Dispute
2
Failure to Act in best interest of principal
1
Fees
15
8
5
3
General breach of legislation or regulation*
15
6
9
5
General financial management
2
Obtaining and providing information
1
Other
4
15
13
7
Professional Conduct
3
1
Property Management
5
11
7
13
*The “General breach of legislation or regulation” category captures complaints concerning tenant enquiries, issues with quiet enjoyment, landlord enquiries and civil disputes, amongst others.
(c)
Outcome
2020
2021
2022
2023
Successfully resolved
28
29
26
21
Incomplete / unresolved
4
2
2
Withdrawn
5
5
3
1
Determined not to be in the scope of Consumer Protection
5
8
5
5
Year
Number of Complaints
2020
43
2021
44
2022
34
2023
31
(b)
Dispute Cause
2020
2021
2022
2023
Advertising and marketing
1
Dispute
2
Failure to Act in best interest of principal
1
Fees
15
8
5
3
General breach of legislation or regulation*
15
6
9
5
General financial management
2
Obtaining and providing information
1
Other
4
15
13
7
Professional Conduct
3
1
Property Management
5
11
7
13
*The “General breach of legislation or regulation” category captures complaints concerning tenant enquiries, issues with quiet enjoyment, landlord enquiries and civil disputes, amongst others.
(c)
Outcome
2020
2021
2022
2023
Successfully resolved
28
29
26
21
Incomplete / unresolved
4
2
2
Withdrawn
5
5
3
1
Determined not to be in the scope of Consumer Protection
5
8
5
5
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