❓ Hon. Sally Talbot asks about the number of unanswered calls from WA children and young people to Kids Helpline in 2014 and 2015. The Minister provides 2014 data showing a 57% response rate for WA, but 2015 data is unavailable.
AnsweredQoN 529Legislative Council
QuestionView source ↗
KIDS
HELPLINE
529. Hon SALLY TALBOT to the
minister representing the Minister for Community Services:
How many calls from children and young people in WA to Kids
Helpline went unanswered in 2014 and in 2015 to date?
HELPLINE
529. Hon SALLY TALBOT to the
minister representing the Minister for Community Services:
How many calls from children and young people in WA to Kids
Helpline went unanswered in 2014 and in 2015 to date?
AnswerView source ↗
I thank the member for some notice of the question.
According to the Kids Helpline 2014 report ''Insights
into Australian young people'', 28 470—or eight per cent—of
the 368 461 attempts made to contact the Kids Helpline counselling service came
from Western Australia. Most of those attempts were made by phone, 23 577; also
by web, 3 229; and by email, 1 664; and 16 251 of these attempts were answered
by counsellors, corresponding to a response rate of 57 per cent. This compares
with a response rate of 58 per cent across Australia. The data for 2015 is not
yet available.
According to the Kids Helpline 2014 report ''Insights
into Australian young people'', 28 470—or eight per cent—of
the 368 461 attempts made to contact the Kids Helpline counselling service came
from Western Australia. Most of those attempts were made by phone, 23 577; also
by web, 3 229; and by email, 1 664; and 16 251 of these attempts were answered
by counsellors, corresponding to a response rate of 57 per cent. This compares
with a response rate of 58 per cent across Australia. The data for 2015 is not
yet available.
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