❓ A WA parliamentary question on notice requesting data on complaints received, resolved, pending, and unresolved by the Department of Education and Training, its agencies, and publicly owned corporations for the 2016-17 and 2017-18 financial years. The answer provides a breakdown of complaint statistics for each entity.
AnsweredQoN 3549Legislative Assembly
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) During the 2016–17 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved; and (b) During the 2017-18 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved?
AnswerView source ↗
Answered
18 September 2018
Responded by
Minister representing the Minister for Education and Training
Response time
9 days
Department of Education
(a)-(b)
2016-17
2017-18
(i)
732
813
(ii)
925
944
(iii)
249
208
(iv)
10
6
The data provided relates to staff misconduct at the Department of Education received by the Standards and Integrity Directorate.
The number of complaints received in one year may not be the same as the number resolved that same year, as resolution may occur in subsequent years.
A complaint may consist of several allegations. The information reported in the response related to the number of allegations in 2016-17 and 2017-18. The figures include allegations managed at both central and local level.
For questions (a)(iii) and (b)(iii), the information relates to the number of complaints pending action as at 30 June for each of the financial years reported.
Reasons for allegations deemed unable to resolve include:
Department of Training and Workforce Development
(a)-(b)
2016-17
2017-18
(i)
116
78
(ii)
116
78
(iii)
Nil
Nil
(iv)
Nil
Nil
North Metropolitan TAFE
(a)-(b)
2016-17
2017-18
(i)
236
313
(ii)
233
301
(iii)
Nil
9
(iv)
3
3
South Metropolitan TAFE
(a)-(b)
2016-17
2017-18
(i)
184
257
(ii)
184
256
(iii)
Nil
1
(iv)
Nil
Nil
North Regional TAFE
(a)-(b)
2016-17
2017-18
(i)
3
4
(ii)
3
4
(iii)
Nil
Nil
(iv)
Nil
Nil
Central Regional TAFE
(a)-(b)
2016-17
2017-18
(i)
13
19
(ii)
12
19
(iii)
Nil
Nil
(iv)
1
Nil
South Regional TAFE
(a)-(b)
2016-17
2017-18
(i)
77
54
(ii)
66
54
(iii)
Nil
Nil
(iv)
11
Nil
Building Construction Industry Training Fund
(a)-(b)
2016-17
2017-18
(i)
Nil
Nil
(ii)
Nil
Nil
(iii)
Nil
Nil
(iv)
Nil
Nil
(a)-(b)
2016-17
2017-18
(i)
732
813
(ii)
925
944
(iii)
249
208
(iv)
10
6
The data provided relates to staff misconduct at the Department of Education received by the Standards and Integrity Directorate.
The number of complaints received in one year may not be the same as the number resolved that same year, as resolution may occur in subsequent years.
A complaint may consist of several allegations. The information reported in the response related to the number of allegations in 2016-17 and 2017-18. The figures include allegations managed at both central and local level.
For questions (a)(iii) and (b)(iii), the information relates to the number of complaints pending action as at 30 June for each of the financial years reported.
Reasons for allegations deemed unable to resolve include:
Department of Training and Workforce Development
(a)-(b)
2016-17
2017-18
(i)
116
78
(ii)
116
78
(iii)
Nil
Nil
(iv)
Nil
Nil
North Metropolitan TAFE
(a)-(b)
2016-17
2017-18
(i)
236
313
(ii)
233
301
(iii)
Nil
9
(iv)
3
3
South Metropolitan TAFE
(a)-(b)
2016-17
2017-18
(i)
184
257
(ii)
184
256
(iii)
Nil
1
(iv)
Nil
Nil
North Regional TAFE
(a)-(b)
2016-17
2017-18
(i)
3
4
(ii)
3
4
(iii)
Nil
Nil
(iv)
Nil
Nil
Central Regional TAFE
(a)-(b)
2016-17
2017-18
(i)
13
19
(ii)
12
19
(iii)
Nil
Nil
(iv)
1
Nil
South Regional TAFE
(a)-(b)
2016-17
2017-18
(i)
77
54
(ii)
66
54
(iii)
Nil
Nil
(iv)
11
Nil
Building Construction Industry Training Fund
(a)-(b)
2016-17
2017-18
(i)
Nil
Nil
(ii)
Nil
Nil
(iii)
Nil
Nil
(iv)
Nil
Nil
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