❓ Hon Ken Travers questions the Public Transport Authority (PTA) regarding a perceived 'three strikes' policy for default fare reimbursements and the process for commuters to claim refunds when overcharged, particularly due to system faults. The PTA denies the existence of a formal 'three strikes' policy but acknowledges a practice of requiring written applications for frequent offenders.
AnsweredQoN 2612Legislative Council
QuestionView source ↗
(1) Does the Public Transport Authority have a "three strikes" policy regarding automatic reimbursement of default overcharges? (2) Does this mean that when a commuter is charged a default fare on three occassions, even through no fault of their own, they are not able to verbally request a reimbursement over the phone? (3) Why must commuters write to the Public Transport Authority on the third notification that they have been overcharged even when the overcharge is not their fault?
AnswerView source ↗
Answered
17 March 2015
Responded by
Parliamentary Secretary representing the Minister for Transport
Response time
27 days
(1) No, there is no three strike policy regarding automatic reimbursement, however Transperth call centre operators do have the discretion to request passengers who regularly incur default fares by not tagging off to apply in writing to have their fare reimbursed. This practice has been adopted to help encourage and educate passengers who regularly do not tag off.
(2) A default fare incurred by a commuter due to a system fault will be reimbursed.
(3) There is no requirement for a commuter to apply in writing to have a default fare rectified when it has been caused by a system fault.
(2) A default fare incurred by a commuter due to a system fault will be reimbursed.
(3) There is no requirement for a commuter to apply in writing to have a default fare rectified when it has been caused by a system fault.
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