❓ The Treasurer provides a list of agency publications and information released in languages other than English, detailing availability methods across various departments and authorities under their responsibility.
AnsweredQoN 3852Legislative Assembly
Asked
25 March 2015
Member
Portfolio
Treasurer; Minister for Energy; Citizenship and Multicultural Interests
QuestionView source ↗
Can the Treasurer advise and list for the agencies for which you have responsibility all agency publications and information released in a language other than English and how said publications are made available?
AnswerView source ↗
Answered
5 May 2015
Response time
41 days
Department of Treasury
Nil.
Economic Regulation Authority
Nil.
Government Employees Superannuation Board
Nil.
Horizon Power
Horizon Power does not publish any information in any language other than English with the exception of some posters produced in 2012 for Aboriginal Communities which were translated into the Gurindji Kriol language.
Independent Market Operator
Nil.
Insurance Commission of Western Australia
Nil. However interpreter service contact details are provided.
Office of Multicultural Interests
The Office of Multicultural Interests (OMI) website home page provides links to 15 translations of the 'Welcome to Western Australia' information for migrants.
The OMI website home page also guides a viewer via the national interpreter symbol, at the top of the page, to information on language services provision in Western Australia. The website provides information about the 'I need an interpreter card' and includes a brochure 'Information for communities' that has been translated into 24 languages.
The brochure is regularly promoted through communications with ethnic organisations, relevant non-government organisations, especially settlement services providers, and public sector agencies. The translations are also promoted at meetings with ethnic communities, as well as through major events, such as during Harmony Week.
Office of the Auditor General
Nil.
Public Utilities Office
Nil.
Synergy
Synergy currently has five brochures with the multiple language page at the front. These are available in print as well as on the website in PDF.
These are the brochures currently available with the language page:
Electricity Customer Charter
Financial Hardship Policy brochure.
Gas Customer Charter
Standard Electricity Agreement
Complaints resolution policy
Synergy also utilises the interpreter service and icon on all our residential letterheads.
Our Contact Centre staff also have steps in place to discuss an account via an interpreter should a customer call that requires the facility.
Western Australian Treasury Corporation
In order to maintain access to financial markets in Japan, Western Australian Treasury Corporation is required to lodge two reports in Japanese with the Kanto Local Finance Bureau. These are the Annual Securities Report and the Bienial Shelf Registration Statement. The documents are filed through the Japanese Government's Electronic Disclosure for Investors' Network (EDINET) system and can be viewed by the public free of charge in both Japanese and English.
Western Power
Western Power's publications are available in alternate formats, such as hardcopy, large print, languages other than English, audio format or Braille, upon request.
Nil.
Economic Regulation Authority
Nil.
Government Employees Superannuation Board
Nil.
Horizon Power
Horizon Power does not publish any information in any language other than English with the exception of some posters produced in 2012 for Aboriginal Communities which were translated into the Gurindji Kriol language.
Independent Market Operator
Nil.
Insurance Commission of Western Australia
Nil. However interpreter service contact details are provided.
Office of Multicultural Interests
The Office of Multicultural Interests (OMI) website home page provides links to 15 translations of the 'Welcome to Western Australia' information for migrants.
The OMI website home page also guides a viewer via the national interpreter symbol, at the top of the page, to information on language services provision in Western Australia. The website provides information about the 'I need an interpreter card' and includes a brochure 'Information for communities' that has been translated into 24 languages.
The brochure is regularly promoted through communications with ethnic organisations, relevant non-government organisations, especially settlement services providers, and public sector agencies. The translations are also promoted at meetings with ethnic communities, as well as through major events, such as during Harmony Week.
Office of the Auditor General
Nil.
Public Utilities Office
Nil.
Synergy
Synergy currently has five brochures with the multiple language page at the front. These are available in print as well as on the website in PDF.
These are the brochures currently available with the language page:
Electricity Customer Charter
Financial Hardship Policy brochure.
Gas Customer Charter
Standard Electricity Agreement
Complaints resolution policy
Synergy also utilises the interpreter service and icon on all our residential letterheads.
Our Contact Centre staff also have steps in place to discuss an account via an interpreter should a customer call that requires the facility.
Western Australian Treasury Corporation
In order to maintain access to financial markets in Japan, Western Australian Treasury Corporation is required to lodge two reports in Japanese with the Kanto Local Finance Bureau. These are the Annual Securities Report and the Bienial Shelf Registration Statement. The documents are filed through the Japanese Government's Electronic Disclosure for Investors' Network (EDINET) system and can be viewed by the public free of charge in both Japanese and English.
Western Power
Western Power's publications are available in alternate formats, such as hardcopy, large print, languages other than English, audio format or Braille, upon request.
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