❓ WA Parliamentary Question on Notice regarding the Disruptive Behaviour Reporting line within Housing and Works, seeking data on complaints, investigations, and eviction notices from August to December 2025. The response provides data for August-November but states December data is unavailable.
AnsweredQoN 1596Legislative Assembly
QuestionView source ↗
I refer to the Disruptive Behaviour Reporting line, and I ask : (a) How many complaints were made per month from August 1 to December 30, 2025; (b) How many tenants have been the subject of a Disruptive Behaviour Investigation per month from August 1 to December 30, 2025; and (c) How many tenants have been issued with an eviction notice each month between August 1 and December 30, 2025?
AnswerView source ↗
Answered
17 February 2026
Responded by
Minister for Housing and Works
Response time
1 days
I thank the Member for some notice of the question.
a) Under the Department’s Disruptive Behaviour Management Policy, all complaints are assessed against established criteria.
Not all complaints proceed to investigation as they may not constitute disruptive behaviour, multiple complaints may be received for a single incident, by the same complainant, or they may prove to be spurious complaints.
Action is only taken where complaints are corroborated, meet policy thresholds and are supported by sufficient evidence.
August 2025: 1,381
September 2025: 1,434
October 2025: 1,993
November 2025: 1,637
December 2025: Not available
b) The Department reports data based on individual complaints rather than by tenancy.
August 2025: 633
September 2025: 558
October 2025: 662
November 2025: 369
December 2025: Not available
(c) The Department works with tenants to ensure they are given every opportunity to rectify the issues impacting on their tenancy. Where a tenant is at risk of termination, the Department will increase their contact with the client and link them with relevant support services to help address the issues impacting their tenancy and, in most cases, people remedy the issues impacting their tenancy.
The decision to evict rests with a Magistrate. A Magistrate will only make an order for vacant possession if they are satisfied that there has been a breach of the tenancy agreement and that the tenant has been given every opportunity to rectify the breach and failed to do so.
Termination notices and disruptive behaviour complaints are not necessarily correlated and issuing a termination notice does not always result in the termination of the tenancy.
August 2025: 281
September 2025: 266
October 2025: 270
November 2025: 206
December 2025: Not available
a) Under the Department’s Disruptive Behaviour Management Policy, all complaints are assessed against established criteria.
Not all complaints proceed to investigation as they may not constitute disruptive behaviour, multiple complaints may be received for a single incident, by the same complainant, or they may prove to be spurious complaints.
Action is only taken where complaints are corroborated, meet policy thresholds and are supported by sufficient evidence.
August 2025: 1,381
September 2025: 1,434
October 2025: 1,993
November 2025: 1,637
December 2025: Not available
b) The Department reports data based on individual complaints rather than by tenancy.
August 2025: 633
September 2025: 558
October 2025: 662
November 2025: 369
December 2025: Not available
(c) The Department works with tenants to ensure they are given every opportunity to rectify the issues impacting on their tenancy. Where a tenant is at risk of termination, the Department will increase their contact with the client and link them with relevant support services to help address the issues impacting their tenancy and, in most cases, people remedy the issues impacting their tenancy.
The decision to evict rests with a Magistrate. A Magistrate will only make an order for vacant possession if they are satisfied that there has been a breach of the tenancy agreement and that the tenant has been given every opportunity to rectify the breach and failed to do so.
Termination notices and disruptive behaviour complaints are not necessarily correlated and issuing a termination notice does not always result in the termination of the tenancy.
August 2025: 281
September 2025: 266
October 2025: 270
November 2025: 206
December 2025: Not available
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