Mr. Krsticevic asks about serious breach complaints within the Department of Local Government, Sport and Cultural Industries over the past five years, including investigation rates, outcomes, and resolution times. The Department provides detailed statistics on complaint numbers, investigation outcomes, resolution times, and penalties.

AnsweredQoN 2153Legislative Assembly
Asked
11 October 2017
Portfolio
Local Government

QuestionView source ↗

I refer to the serious breach complaints process, overseen by the Department of L ocal Government, Sport and Cultural Industries, and ask: (a) how many serious breach complaints have been received by the Department (or its predecessor) for each of the past five years; (b) of those complaints referred to in (a) above, in each year how many were: (i) investigated; and (ii) substantiated; (c) for each substantiated complaint referred to in (b)(ii), what was the penalty or outcome; (d) what was the average time taken to resolve a complaint, for each of the past five years; (e) what was the median time taken to resolve a complaint, for each of the past five years; (f) for each of the past five years, how many complaints took fewer than six months to resolve; (g) for each of the past five years, how many complaints took between six and twelve months to resolve; and (h) for each of the past five years, how many complaints took more than twelve months to resolve?

AnswerView source ↗

Answered
21 November 2017
Responded by
Minister for Local Government
Response time
11 days
Financial Year
2016/2017
2015/2016
2014/2015
2013/2014
2012/2013
(a)
57
158
159
101
19
(b)(i)
(ii)
52
17
97
67
149
86
132
117
19
3
(c)
See below
See below
See below
See below
See below
(d)
148 days
91 days
62 days
92 days
108 days
(e)
137 days
69 days
77 days
75 days
86 days
(f)
48
99
69
58
1
(g)
25
63
72
48
1
(h)
0
1
18
0
23
(c) Two hundred and ninety (290) complaints were substantiated in the reporting period. One matter was referred to the State Administrative Tribunal and one matter was referred to the Magistrates Court, with an outcome of a $1,500 fine and the granting of a Spent Conviction Order. The remainder of outcomes were educational correspondence or warning letters.

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