❓ WA Parliamentary Question on Notice regarding Synergy's full-time equivalent (FTE) employee and contractor numbers between 2008 and 2012. The answer provides the requested data and explanations for staffing increases.
AnsweredQoN 8782Legislative Assembly
QuestionView source ↗
(1) How many full-time equivalents were engaged by Synergy on each of the following dates:
(a) 30 June 2008;
(b) 30 June 2009;
(c) 30 June 2010;
(d) 30 June 2011; and
(e) 30 June 2012?
(2) Of these, how many were direct employees and how many were contractors?
(a) 30 June 2008;
(b) 30 June 2009;
(c) 30 June 2010;
(d) 30 June 2011; and
(e) 30 June 2012?
(2) Of these, how many were direct employees and how many were contractors?
AnswerView source ↗
Answered
6 November 2012
Responded by
Minister representing the Minister for Energy
Response time
41 days
(1) - (2)
FTE*
Contractors
June 2008
329
**
June 2009
342
**
June 2010
308
44
June 2011
370
69
June 2012
410
65
* FTE excludes contractors
** Contractors were defined differently in 2008 and 2009 and appropriate data is not available for these reporting periods.
A number of factors have contributed to staff numbers increasing in the four year period from 2008 - 2012. The implementation of the SAP Billing System in late 2009 resulted in more staff than expected needing to be engaged in order to stabilise the system expediently to minimise customer impacts. Further to this, significant changes in the energy industry in the form of the Federal carbon tax have placed upward pressure on FTE numbers across the business to ensure Synergy is able to comply with its legislative requirements. In addition, the increased complexity of issues affecting electricity consumers such as the significant uptake of solar panels, price increases and the delivery of important government support initiatives such as the Cost of Living Assistance payment have placed upward pressures on staffing levels as individual customer interactions require additional time to process and complete.
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FTE*
Contractors
June 2008
329
**
June 2009
342
**
June 2010
308
44
June 2011
370
69
June 2012
410
65
* FTE excludes contractors
** Contractors were defined differently in 2008 and 2009 and appropriate data is not available for these reporting periods.
A number of factors have contributed to staff numbers increasing in the four year period from 2008 - 2012. The implementation of the SAP Billing System in late 2009 resulted in more staff than expected needing to be engaged in order to stabilise the system expediently to minimise customer impacts. Further to this, significant changes in the energy industry in the form of the Federal carbon tax have placed upward pressure on FTE numbers across the business to ensure Synergy is able to comply with its legislative requirements. In addition, the increased complexity of issues affecting electricity consumers such as the significant uptake of solar panels, price increases and the delivery of important government support initiatives such as the Cost of Living Assistance payment have placed upward pressures on staffing levels as individual customer interactions require additional time to process and complete.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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