❓ A parliamentary question regarding problems with new school bus routes in Bunbury and the PTA's response, focusing on communication strategies and review processes. The PTA acknowledges the issues and outlines steps taken to improve communication.
AnsweredQoN 679Legislative Council
QuestionView source ↗
(1) Is the Minister aware of the problems earlier this year with the introduction of new school bus routes servicing schools in the greater Bunbury area?
(2) What actions is the Public Transport Authority (PTA) taking to ensure that these problems will not occur in the future when school bus routes are changed?
(3) Has the PTA reviewed the processes it follows when it amends or reviews school bus routes?
(4) Has the PTA reviewed its communication strategy for informing schools, parents and students when it makes changes to school bus routes?
(5) If yes to (3) and (4), will the Minister outline any changes that have been made?
(2) What actions is the Public Transport Authority (PTA) taking to ensure that these problems will not occur in the future when school bus routes are changed?
(3) Has the PTA reviewed the processes it follows when it amends or reviews school bus routes?
(4) Has the PTA reviewed its communication strategy for informing schools, parents and students when it makes changes to school bus routes?
(5) If yes to (3) and (4), will the Minister outline any changes that have been made?
AnswerView source ↗
Answered
19 May 2009
Responded by
Minister for Transport
Response time
42 days
(1) Yes.
(2) The Public Transport Authority will continue to work with its operators in regional towns to ensure that any planned changes to school bus routes are communicated to students well in advance of the proposed changes. This information will be provided via bulletins distributed onboard buses and through information packages delivered to schools.
(3) Yes.
(4) Yes.
(5) In the case of the Bunbury service change, it was found that passenger bulletins were distributed onboard the affected services and that schools were also advised of the proposed changes. The review also identified that some students had discarded their notices at the time of their distribution and not passed the information onto their parents. With regards to the Public Transport Authority's communication strategy for implementing changes to regional town school bus services, the review confirmed that the distribution of targeted passenger bulletins to students onboard affected bus services and advising the school administration of the service changes is the most effective communication strategy.
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(2) The Public Transport Authority will continue to work with its operators in regional towns to ensure that any planned changes to school bus routes are communicated to students well in advance of the proposed changes. This information will be provided via bulletins distributed onboard buses and through information packages delivered to schools.
(3) Yes.
(4) Yes.
(5) In the case of the Bunbury service change, it was found that passenger bulletins were distributed onboard the affected services and that schools were also advised of the proposed changes. The review also identified that some students had discarded their notices at the time of their distribution and not passed the information onto their parents. With regards to the Public Transport Authority's communication strategy for implementing changes to regional town school bus services, the review confirmed that the distribution of targeted passenger bulletins to students onboard affected bus services and advising the school administration of the service changes is the most effective communication strategy.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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