This parliamentary question seeks data on Smartrider usage on Perth trains, specifically regarding tag-off compliance and refunds due to system faults. The answer provides data on tag-off failures and refund amounts.

AnsweredQoN 2616Legislative Council
Asked
18 February 2015
Portfolio
Transport

QuestionView source ↗

(1) What is the average number of commuters who fail to "tag-off" Perth trains each week? (2) In 2013-14, how many people were refunded money on their Smartrider card due to a fault being identified with the system? (3) In 2013-14, what was the amount refunded?

AnswerView source ↗

Answered
19 March 2015
Responded by
Parliamentary Secretary representing the Minister for Transport
Response time
29 days
1. On an average week in the 2013-14 financial year, 7 604 fare paying customers did not tag off from a Perth train. It should be noted that these occurrences did not always result in a default fare being charged.
2. 19 580.
3. $151 843.

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