❓ Taxis—Passenger Transport Subsidy Scheme 52. Hon Steve Martin to the minister representing the Minister Assisting the Minister for Transport: I refer to the new Passenger Transport Subsidy Scheme's (P
AnsweredQoN 52Legislative Council
QuestionView source ↗
Taxis—Passenger Transport Subsidy Scheme
52. Hon Steve Martin to
the minister representing the Minister
Assisting the Minister for Transport:
I refer to the new Passenger
Transport Subsidy Scheme's (PTSS) digital system and suggestions that have been
made to me that participants such as wheelchair taxi operators are not being
paid for jobs done and are having jobs rejected by the Department of Transport
and Major Infrastructure.
(1) Is the department aware of the issues raised
above?
(2) Why would the department be rejecting
completed jobs, and is a reason always provided to operators?
(3) Since the system went live across the state
from 1 March 2025, how many jobs have been rejected and how many have been
approved for payment?
(4) Over the past 11 months, what is the average
time it has taken from a job being submitted to an operator receiving payment?
(5) In relation to (4), what was this figure for
the 11 months preceding 1 March 2025?
The President: That question is both long in the
content and long in terms of the amount of detail that is being sought. This is
the last time that I am going to mention that. I would like all members to
consider their questions without notice very, very closely for tomorrow.
52. Hon Steve Martin to
the minister representing the Minister
Assisting the Minister for Transport:
I refer to the new Passenger
Transport Subsidy Scheme's (PTSS) digital system and suggestions that have been
made to me that participants such as wheelchair taxi operators are not being
paid for jobs done and are having jobs rejected by the Department of Transport
and Major Infrastructure.
(1) Is the department aware of the issues raised
above?
(2) Why would the department be rejecting
completed jobs, and is a reason always provided to operators?
(3) Since the system went live across the state
from 1 March 2025, how many jobs have been rejected and how many have been
approved for payment?
(4) Over the past 11 months, what is the average
time it has taken from a job being submitted to an operator receiving payment?
(5) In relation to (4), what was this figure for
the 11 months preceding 1 March 2025?
The President: That question is both long in the
content and long in terms of the amount of detail that is being sought. This is
the last time that I am going to mention that. I would like all members to
consider their questions without notice very, very closely for tomorrow.
AnswerView source ↗
Thank you,
President. I thank the honourable member for some notice of the question. I
note that, fortunately, the answer is relatively short, and I think the
relevant department should be commended for getting so much information
together in such a short amount of time. This answer is provided on behalf of
the Minister Assisting the Minister for Transport.
(1) Yes.
(2) Jobs may be rejected for a number of reasons,
including failure to comply with the legislation, industry guidelines or where
there is a reasonable basis to believe a claim is false or fraudulent.
(3) A total of 24,853 claims for jobs have been
rejected and 499,714 have been paid or approved for payment.
(4) The average is 5.29 days.
(5) The key performance indicator related to
processing the vouchers was five days.
President. I thank the honourable member for some notice of the question. I
note that, fortunately, the answer is relatively short, and I think the
relevant department should be commended for getting so much information
together in such a short amount of time. This answer is provided on behalf of
the Minister Assisting the Minister for Transport.
(1) Yes.
(2) Jobs may be rejected for a number of reasons,
including failure to comply with the legislation, industry guidelines or where
there is a reasonable basis to believe a claim is false or fraudulent.
(3) A total of 24,853 claims for jobs have been
rejected and 499,714 have been paid or approved for payment.
(4) The average is 5.29 days.
(5) The key performance indicator related to
processing the vouchers was five days.
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