❓ A WA parliamentary question on notice regarding Water Corporation's handling of customer payment difficulties, including restriction notices, payment plans, legal action, and hardship grant applications for the financial years 2009-10 and 2010-11.
AnsweredQoN 899Legislative Council
QuestionView source ↗
WATER CORPORATION — PAYMENT PLAN
For each of the financial years 2009–10 and 2010–11 — (1) How many restriction of supply notices have been issued to Water Corporation customers? (2) How many customers have contacted the Water Corporation expressing difficulty with making payments? (3) How many Water Corporation customers have requested a payment plan? (4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON
For each of the financial years 2009–10 and 2010–11 — (1) How many restriction of supply notices have been issued to Water Corporation customers? (2) How many customers have contacted the Water Corporation expressing difficulty with making payments? (3) How many Water Corporation customers have requested a payment plan? (4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON
AnswerView source ↗
I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(1) How many restriction of supply notices have been issued to Water Corporation customers? (2) How many customers have contacted the Water Corporation expressing difficulty with making payments? (3) How many Water Corporation customers have requested a payment plan? (4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(2) How many customers have contacted the Water Corporation expressing difficulty with making payments? (3) How many Water Corporation customers have requested a payment plan? (4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(3) How many Water Corporation customers have requested a payment plan? (4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(6) In 2009–10, 38; and in 2010–11, 306.
(1) How many restriction of supply notices have been issued to Water Corporation customers? (2) How many customers have contacted the Water Corporation expressing difficulty with making payments? (3) How many Water Corporation customers have requested a payment plan? (4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(2) How many customers have contacted the Water Corporation expressing difficulty with making payments? (3) How many Water Corporation customers have requested a payment plan? (4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(3) How many Water Corporation customers have requested a payment plan? (4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(4) How many Water Corporation customers have entered into a payment plan? (5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(5) How many customers have been pursued through legal avenues over non-payment of bills? (6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(6) How many applications for the hardship utility grant scheme have been received by the Water Corporation and how many applications have been approved? Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
Hon HELEN MORTON replied: I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
I thank the honourable member for some notice of the question. (1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(1) In 2009–10, 54 755; and in 2010–11, 53 118. (2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(2) In 2009–10, 73 151; and in 2010–11, 84 084. (3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(3) In 2009–10, 73 151; and in 2010–11, 84 084. (4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(4) In 2009–10, 73 15l; and in 2010–11, 84 084. (5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(5) In 2009–10, 1 869; and in 2010–11, 2 522. (6) In 2009–10, 38; and in 2010–11, 306.
(6) In 2009–10, 38; and in 2010–11, 306.
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.