❓ Ms. Freeman asks about the ticketing system and waiting times at the Mirrabooka Department of Housing office. The Department confirms the system records waiting times but doesn't generate daily averages, using it instead for resource management.
AnsweredQoN 6148Legislative Assembly
QuestionView source ↗
I refer to the Mirrabooka Department of Housing (DOH) Office where there is a ticketing system for customer service enquiries, and ask:
(a) does the ticketing system record waiting times from issue of the ticket until service;
(b) if not, are waiting times for customers at Department of Housing Mirrabooka Office recorded; and
(c) what is the average waiting time for a customer waiting at DOH Mirrabooka Office?
(a) does the ticketing system record waiting times from issue of the ticket until service;
(b) if not, are waiting times for customers at Department of Housing Mirrabooka Office recorded; and
(c) what is the average waiting time for a customer waiting at DOH Mirrabooka Office?
AnswerView source ↗
Answered
1 November 2011
Responded by
Minister for Housing
Response time
42 days
The Department of Housing advises:
(a) Yes
(b) Not applicable
(c) The Department's ticketing system does not generate daily average waiting time data. The system functions as a management tool that captures traffic flows throughout the day, enabling supervisors to schedule resources accordingly.
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(a) Yes
(b) Not applicable
(c) The Department's ticketing system does not generate daily average waiting time data. The system functions as a management tool that captures traffic flows throughout the day, enabling supervisors to schedule resources accordingly.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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