❓ Ljiljanna Ravlich questions Synergy's outsourcing of SAP utility billing work overseas, citing a previous commitment to local jobs and industry. The answer confirms the outsourcing due to a lack of local skills and states that the number of jobs affected fluctuates.
AnsweredQoN 5257Legislative Council
QuestionView source ↗
I refer to recent reports about Synergy outsourcing work overseas, and I also make reference to the Minister's statement of 2 April 2009 relating to Synergy and jobs where it was claimed, and I quote, 'keep jobs in Western Australia, support local industry and establish a new industry which brings new skills and knowledge to this State', and I ask -
(1) What exactly is the nature of the work that it couldn't, as claimed, be carried out by Western Australian workers?
(2) Exactly how many jobs have been lost to Western Australians as a result of this outsourcing?
(1) What exactly is the nature of the work that it couldn't, as claimed, be carried out by Western Australian workers?
(2) Exactly how many jobs have been lost to Western Australians as a result of this outsourcing?
AnswerView source ↗
Answered
2 May 2012
Responded by
Minister for Training and Workforce Development
Response time
56 days
(1) The work referred to which cannot be carried out in Western Australia relates to activities performed using SAP utility billing software. Due to a lack of specific SAP utility billing software programming skills in WA, offshore application management outsourcing (AMO) was required.
(2) Synergy engages Tata Consulting Services (TCS) who are paid a fee for service, and the number of people doing the work will fluctuate at different times depending on required work volumes. TCS will determine their requirements to fulfil their obligations and as they do this work for utilities around the globe, they have the capacity to manage the fluctuations. TCS are performing the work for Synergy both locally, and off-shore in India.
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(2) Synergy engages Tata Consulting Services (TCS) who are paid a fee for service, and the number of people doing the work will fluctuate at different times depending on required work volumes. TCS will determine their requirements to fulfil their obligations and as they do this work for utilities around the globe, they have the capacity to manage the fluctuations. TCS are performing the work for Synergy both locally, and off-shore in India.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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