A WA parliamentary question on notice reveals that several agencies within the Mental Health, Disability Services, and Child Protection portfolios use iSentia for media monitoring, in addition to the government's unit. The costs vary, and details of specific monitoring terms are referenced in another question.

AnsweredQoN 3209Legislative Assembly
Asked
20 November 2014
Portfolio
Mental Health; Disability Services; Child Protection

QuestionView source ↗

I refer to each agency, department and government-trading enterprise within the Minister’s portfolio of responsibilities, and I ask: (a) does the agency, department or government-trading enterprise use media monitoring services other than those provided by the government Media Monitoring Unit; (b) if yes to (a), which company provides the media monitoring service and what was the cost of this service in 2013–2014; (c) if yes to (a), noting that media monitoring services provide exact word and phrase monitoring, as at July 1 2013 what words, names, phrases or abbreviations were being requested for monitoring; (d) if yes to (a), what words, names, phrases or abbreviation have been added to the monitoring list since July 1 2013; and (e) if yes to (a), for each word, name, phrase and abbreviation noted in (c) and (d): (i) on what date was it added to the monitoring list; and (ii) if it is no longer on the monitoring list, on what date was it removed from the monitoring list?

AnswerView source ↗

Answered
19 February 2015
Responded by
Minister representing the Minister for Mental Health; Disability Services; Child Protection
Response time
91 days
Mental Health Commission
(a) Yes.
(b) iSENTIA Group Limited (formally known as Media Monitors Australia Pty Ltd). The cost of this media monitoring service for the 2013-14 financial year was Nil. (This service is accessed through the Department of Health Contract with iSENTIA Group Limited.)
(c-e) Please refer to Legislative Assembly Question on Notice 3202.
Drug and Alcohol Office
(a) Yes.
(b) Media monitoring services are provided by iSentia Pty Limited via the Department of Health contract. Nil cost incurred by the Drug and Alcohol Office for media monitoring.
(c-e) Please refer to Legislative Assembly Question on Notice 3202.
Department for Child Protection and Family Support
(a) Yes
(b) iSentia. The cost of this media monitoring service for the 2013-14 financial year was $22,215.
(c-e) Please refer to Legislative Assembly Question on Notice 3202.
Disability Services Commission
(a) Yes
(b) iSentia. The cost of this media monitoring service for the for the 2013-14 financial year was $13,974.04 (excluding GST)
(c-e) Please refer to Legislative Assembly Question on Notice 3202.

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