❓ The Minister details the services provided by the Warren-Blackwood call centre to the Department of Housing and Works, highlighting its role in breakdown repair services for various state agencies and Homeswest, and its positive impact on local employment.
AnsweredQoN 444Legislative Council
QuestionView source ↗
Can the minister advise on the services provided to the Department of Housing and Works by the Warren-Blackwood call centre in Manjimup? Hon TOM STEPHENS
AnswerView source ↗
I thank the member for some notice of this question. I particularly appreciate the encouragement the honourable member has given to me in my efforts to ensure that the Government has been able to provide some responses to the people in the Warren-Blackwood area, specifically with the call centre project with which my own department has been happily connected. The department’s facility management group, better known as Western Property, has acted with responsibility. It has taken out a contract with the Royal Lifesaving Society of Australia for the provision of services from the society’s Warren-Blackwood call centre. This contract is called the One Call Centre Contract and has the centre receiving and allocating breakdown repair services across the State. The centre now employs 56 call centre agents, with 16 dedicated to receiving and dispatching work orders for Western Property. Hon Alan Cadby interjected. Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon TOM STEPHENS replied: I thank the member for some notice of this question. I particularly appreciate the encouragement the honourable member has given to me in my efforts to ensure that the Government has been able to provide some responses to the people in the Warren-Blackwood area, specifically with the call centre project with which my own department has been happily connected. The department’s facility management group, better known as Western Property, has acted with responsibility. It has taken out a contract with the Royal Lifesaving Society of Australia for the provision of services from the society’s Warren-Blackwood call centre. This contract is called the One Call Centre Contract and has the centre receiving and allocating breakdown repair services across the State. The centre now employs 56 call centre agents, with 16 dedicated to receiving and dispatching work orders for Western Property. Hon Alan Cadby interjected. Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
I thank the member for some notice of this question. I particularly appreciate the encouragement the honourable member has given to me in my efforts to ensure that the Government has been able to provide some responses to the people in the Warren-Blackwood area, specifically with the call centre project with which my own department has been happily connected. The department’s facility management group, better known as Western Property, has acted with responsibility. It has taken out a contract with the Royal Lifesaving Society of Australia for the provision of services from the society’s Warren-Blackwood call centre. This contract is called the One Call Centre Contract and has the centre receiving and allocating breakdown repair services across the State. The centre now employs 56 call centre agents, with 16 dedicated to receiving and dispatching work orders for Western Property. Hon Alan Cadby interjected. Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
I particularly appreciate the encouragement the honourable member has given to me in my efforts to ensure that the Government has been able to provide some responses to the people in the Warren-Blackwood area, specifically with the call centre project with which my own department has been happily connected. The department’s facility management group, better known as Western Property, has acted with responsibility. It has taken out a contract with the Royal Lifesaving Society of Australia for the provision of services from the society’s Warren-Blackwood call centre. This contract is called the One Call Centre Contract and has the centre receiving and allocating breakdown repair services across the State. The centre now employs 56 call centre agents, with 16 dedicated to receiving and dispatching work orders for Western Property. Hon Alan Cadby interjected. Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon Alan Cadby interjected. Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon TOM STEPHENS replied: I thank the member for some notice of this question. I particularly appreciate the encouragement the honourable member has given to me in my efforts to ensure that the Government has been able to provide some responses to the people in the Warren-Blackwood area, specifically with the call centre project with which my own department has been happily connected. The department’s facility management group, better known as Western Property, has acted with responsibility. It has taken out a contract with the Royal Lifesaving Society of Australia for the provision of services from the society’s Warren-Blackwood call centre. This contract is called the One Call Centre Contract and has the centre receiving and allocating breakdown repair services across the State. The centre now employs 56 call centre agents, with 16 dedicated to receiving and dispatching work orders for Western Property. Hon Alan Cadby interjected. Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
I thank the member for some notice of this question. I particularly appreciate the encouragement the honourable member has given to me in my efforts to ensure that the Government has been able to provide some responses to the people in the Warren-Blackwood area, specifically with the call centre project with which my own department has been happily connected. The department’s facility management group, better known as Western Property, has acted with responsibility. It has taken out a contract with the Royal Lifesaving Society of Australia for the provision of services from the society’s Warren-Blackwood call centre. This contract is called the One Call Centre Contract and has the centre receiving and allocating breakdown repair services across the State. The centre now employs 56 call centre agents, with 16 dedicated to receiving and dispatching work orders for Western Property. Hon Alan Cadby interjected. Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
I particularly appreciate the encouragement the honourable member has given to me in my efforts to ensure that the Government has been able to provide some responses to the people in the Warren-Blackwood area, specifically with the call centre project with which my own department has been happily connected. The department’s facility management group, better known as Western Property, has acted with responsibility. It has taken out a contract with the Royal Lifesaving Society of Australia for the provision of services from the society’s Warren-Blackwood call centre. This contract is called the One Call Centre Contract and has the centre receiving and allocating breakdown repair services across the State. The centre now employs 56 call centre agents, with 16 dedicated to receiving and dispatching work orders for Western Property. Hon Alan Cadby interjected. Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon Alan Cadby interjected. Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon TOM STEPHENS: These people work hard in this location. Just last week I visited Manjimup and had the pleasure to see that during normal hours, the contract manages break down repair calls from about 28 state agencies, such as the Department of the Premier and Cabinet. For instance, if a person has an after-hours complaint about his computer being stolen or whatever, he dials the number and the light flashes in the call centre. Calls come into the centre from the Department of Fisheries, the Disability Services Commission and the Department for Planning and Infrastructure. The major client of this facility is the Department of Education. This service operates 24 hours a day, seven days a week and 364 days a year. In addition, the after-hours service offers statewide breakdown repair services to Homeswest clients. I hope the member opposite does not mind that it is only a phone call. Homeswest clients ringing the call centre in Manjimup will create jobs in that area. I hope that that does not frighten Hon Robyn McSweeney because it will produce jobs for people in Manjimup. Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Last week I visited the call centre and recognised a milestone for the contract; the twenty-five thousandth purchase order was issued on 17 October, less than four months after the start of the service. It is anticipated that there will be 120 000 work orders with an approximate value of some $20 million flowing annually through the call centre. This is a substantial amount of work. This level of service is a tribute to the staff in my department and the operators of the Warren-Blackwood call centre. As Hon Adele Farina at least will know if no other members opposite do, this centre provides an important and valuable employment opportunity for the town of Manjimup. It is a beautiful facility. During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
During my visit I was also impressed by the optimism of people that I spoke with, unlike that of members opposite. I spoke with the Shire President of Manjimup who informed me that the value of the agricultural product delivered from the district has risen substantially and is continuing to grow. The president extended an invitation for the Premier to visit the area to see how many programs and policies of the current Government are now delivering for that community. Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon Kim Chance: That area has survived the Liberal Government. Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Hon TOM STEPHENS: Yes, and while it was necessary for people there to chain up the plane of the previous Premier, I do not think that sort of nonsense will be going on this time when the Premier visits the area, other than that carried out by the Liberals opposite. The Premier will visit that area at the earliest available opportunity to see the quality work being done on behalf of the people of the region and urged on by the likes of Hon Adele Farina.
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.