❓ Mr. Love questions the funding model for Community Resource Centres (CRCs) providing Department of Transport (DoT) services, specifically the Wyalkatchem CRC, and seeks a review to ensure sustainability. The Minister provides a breakdown of payments and indicates a review is planned for 2025.
AnsweredQoN 1138Legislative Assembly
QuestionView source ↗
I refer to funding arrangements for Community Resource Centres (CRC) for Department of Transport related processing, specifically the Wyalkatchem CRC, and I ask: (a) please provide a breakdown of the $8,200 received by that CRC for processing $253,000 worth of transactions in the past financial year; (b) does the Department have plans to review and increase the funding model for these centres to ensure their sustainability, in line with the WCRC recommendation for a set annual payment of $25,000 or 11% of all financial transactions processed; and (c) what steps are being taken to address the concerns of CRCs regarding the underfunding, and are there proposals to standardize the funding across all CRCs to reflect the true value of services provided to DoT?
AnswerView source ↗
Answered
6 August 2024
Responded by
Minister for Minister assisting the Minister for Transport
Response time
1 days
(a) Commissions paid to the Department of Transport’s (DoT) licensing agents are based on standard rates applied to transactions performed under financial and non-financial transaction categories. They are grouped into subcategories based on the average time taken by an operator to process the transaction within DoT’s TRELIS licensing system.
In 2022-23, DoT paid $8,494.14 (excl. GST) in commissions to the Wyalkatchem Community Resource Centre.
The breakdown by transaction group is:
TRANSACTION GROUP
EXAMPLE TRANSACTIONS
NUMBER (2022-23)
COMMISSION
Financial Transactions
Vehicle Licence Renewal, Plate Change, Vehicle Licence Transfer, Driver’s Licence Renewal, Plate Remake, Temporary Movement Permit, Vehicle Licence New Registration, Driver’s Licence New Application, Driver’s Licence Transfer Exemption, Hazard Perception Test and payment
516
$ 6,352.91
Non-Financial Transactions
Non-financial system transactions e.g. various customer record updates
247
$ 1,836.69
Computerised Theory Testing
Conducting Computerised Theory Test
9
$ 259.47
Adjustment
Adjustment payment for February 2023
1
$45.07
TOTAL
772
$ 8,494.14
(b-c) The Wyalkatchem CRC agreement was reviewed to standard requirements prior to its re-appointment in March 2023. A further review of the commission payment structure is expected to be completed in the first half of 2025.
In 2022-23, DoT paid $8,494.14 (excl. GST) in commissions to the Wyalkatchem Community Resource Centre.
The breakdown by transaction group is:
TRANSACTION GROUP
EXAMPLE TRANSACTIONS
NUMBER (2022-23)
COMMISSION
Financial Transactions
Vehicle Licence Renewal, Plate Change, Vehicle Licence Transfer, Driver’s Licence Renewal, Plate Remake, Temporary Movement Permit, Vehicle Licence New Registration, Driver’s Licence New Application, Driver’s Licence Transfer Exemption, Hazard Perception Test and payment
516
$ 6,352.91
Non-Financial Transactions
Non-financial system transactions e.g. various customer record updates
247
$ 1,836.69
Computerised Theory Testing
Conducting Computerised Theory Test
9
$ 259.47
Adjustment
Adjustment payment for February 2023
1
$45.07
TOTAL
772
$ 8,494.14
(b-c) The Wyalkatchem CRC agreement was reviewed to standard requirements prior to its re-appointment in March 2023. A further review of the commission payment structure is expected to be completed in the first half of 2025.
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