❓ Question regarding the relationship between the new Homeless Assessment and Referral Service and the existing Department of Housing's Homeless Advisory Service, including staffing implications. The answer clarifies the new service is managed by a different department and the existing service uses call centre staff.
AnsweredQoN 795Legislative Assembly
QuestionView source ↗
I refer to the release of the tender for Homeless Assessment and Referral Service (Metropolitan Area) and the Government’s intention to engage with the not-for-profit community services sector and Local Government Authorities for the provision of this service, and I ask: (a) is the Homeless Assessment and Referral Service in addition to the Department of Housing’s Homeless Advisory Service, and: (i) if no to (a), will the Homeless Assessment and Referral Service replace the Department of Housing’s Homeless Advisory Service; and (ii) if yes to (i), is the Department of Housing’s Homeless Advisory Service being abolished; and (b) how many people are employed by the Department of Housing’s Homeless Advisory Service: (i) if yes to (a.ii), what is intended for the employees of the Department of Housing’s Homeless Advisory Service; and (ii) if no to (a.i), how will the Homeless Assessment and Referral Service work to enhance the role of the Department of Housing’s Homeless Advisory Service?
AnswerView source ↗
Answered
8 August 2013
Responded by
Minister for Housing
Response time
43 days
The Department of Housing advises:
(a)
Yes. The
Homeless Assessment and Referral Service
will be managed by the
Department of Child Protection and Family Support.
(i-ii)
Not applicable
(b)
The Department of Housing does not employ staff specifically for the Homelessness Advisory Service (HAS). The Department's Housing Direct call centre provides up to 2 nominal FTE for HAS services, based on the volume of calls made by clients.
(i-ii)
Not applicable
(a)
Yes. The
Homeless Assessment and Referral Service
will be managed by the
Department of Child Protection and Family Support.
(i-ii)
Not applicable
(b)
The Department of Housing does not employ staff specifically for the Homelessness Advisory Service (HAS). The Department's Housing Direct call centre provides up to 2 nominal FTE for HAS services, based on the volume of calls made by clients.
(i-ii)
Not applicable
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