❓ Hon Alison Xamon asks about call volumes and staffing levels for the Licensing Department's 131 156 telephone number. The Minister for Transport provides data on call volumes, answered calls, and the number of permanent and contract customer service representatives from 2006 to 2010.
AnsweredQoN 2500Legislative Council
QuestionView source ↗
I refer to the 131 156 telephone number, for contacting the Licensing Department, and ask -
(1) How many calls are made to this line per month?
(2) How many of the calls referred to in (1), are answered?
(3) How many FTE customer service representatives are employed, either permanently or on contract, to work on the phone line in each of the years, -
(a) 2006;
(b) 2007;
(c) 2008;
(d) 2009; and
(e) 2010?
(1) How many calls are made to this line per month?
(2) How many of the calls referred to in (1), are answered?
(3) How many FTE customer service representatives are employed, either permanently or on contract, to work on the phone line in each of the years, -
(a) 2006;
(b) 2007;
(c) 2008;
(d) 2009; and
(e) 2010?
AnswerView source ↗
Answered
10 August 2010
Responded by
Minister for Transport
Response time
56 days
(1) 124 292 average for the last 12 months
(2) 61 501 average for the last 12 months
(3)
(a) 2006 - 41 Permanent, 17 Contract
(b) 2007 - 42 Permanent, 17 Contract
(c) 2008 - 49 Permanent, 11 Contract
(d) 2009 - 55 Permanent, 12 Contract
(e) 2010 - 58 Permanent, 15 Contract
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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(2) 61 501 average for the last 12 months
(3)
(a) 2006 - 41 Permanent, 17 Contract
(b) 2007 - 42 Permanent, 17 Contract
(c) 2008 - 49 Permanent, 11 Contract
(d) 2009 - 55 Permanent, 12 Contract
(e) 2010 - 58 Permanent, 15 Contract
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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