❓ Mr Kirkup requests data on complaints received, resolved, pending, and unresolved by departments, agencies, and publicly owned corporations within the Minister's health portfolio for the 2016-17 and 2017-18 financial years. The Minister provides a breakdown of complaint statistics for various health-related entities.
AnsweredQoN 3548Legislative Assembly
Asked
14 August 2018
Member
Portfolio
Deputy Premier; Minister for Health; Mental Health
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) During the 2016–17 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved; and (b) During the 2017-18 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved?
AnswerView source ↗
Answered
9 October 2018
Response time
12 days
I am advised that:
WA health
system
Mental Health Commission
Health and Disability Services Complaints Office (HADSCO)
Healthway
Animal Resources Authority
(a)(i)
3887
17
1
0
102
(a)(ii)
3879
17
1
0
102
(a)(iii)
6
0
0
0
0
(a)(iv)
33
0
0
0
0
(b)(i)
3579
1
5
0
73
(b)(ii)
3514
1
5
0
73
(b)(iii)
63
0
0
0
0
(b)(iv)
37
0
0
0
0
WA health
system
Mental Health Commission
Health and Disability Services Complaints Office (HADSCO)
Healthway
Animal Resources Authority
(a)(i)
3887
17
1
0
102
(a)(ii)
3879
17
1
0
102
(a)(iii)
6
0
0
0
0
(a)(iv)
33
0
0
0
0
(b)(i)
3579
1
5
0
73
(b)(ii)
3514
1
5
0
73
(b)(iii)
63
0
0
0
0
(b)(iv)
37
0
0
0
0
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