❓ Mr Kirkup asked about complaints received by the Health and Disability Services Complaints Office (HADSCO) regarding inappropriate access to patient medical records since 2017. The response indicates complaints were received, categorised, but no relevant breaches were determined to have occurred.
AnsweredQoN 5350Legislative Assembly
QuestionView source ↗
Since 1 January 2017 has the Health and Disability Services Complaints Office received any complaints in relation to the inappropriate or unauthorised access, dissemination, reproduction or the like of patient medical records and if so: (a) What was the nature of each complaint; (b) Was the complaint found to be valid; (c) What was the nature of the breach; and (d) What action was taken?
AnswerView source ↗
Answered
17 September 2019
Responded by
Minister for Health
Response time
11 days
I am advised:
Yes.
(a) The nature of the complaints can be categorised as set out in the table below.
Nature of the Complaints
Complaints regarding access to or transfer of records
Complaints regarding records management (storage and disposal)
Complaints regarding administration or record keeping
Complaints regarding denial or restriction of access to personal health records
(b)-(d) In assessing complaints, HADSCO does not use the term "found to be valid".
No relevant breaches in relation to the particular complaint were determined to have occurred.
Yes.
(a) The nature of the complaints can be categorised as set out in the table below.
Nature of the Complaints
Complaints regarding access to or transfer of records
Complaints regarding records management (storage and disposal)
Complaints regarding administration or record keeping
Complaints regarding denial or restriction of access to personal health records
(b)-(d) In assessing complaints, HADSCO does not use the term "found to be valid".
No relevant breaches in relation to the particular complaint were determined to have occurred.
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