❓ This parliamentary question addresses significant resident concerns regarding vibrations and noise from the Altone Road/Reid Highway overpass construction, particularly impacting homes on Gibson Way, Beechboro. It seeks detailed information on the cause of vibrations, work timelines, community engagement, complaint handling, and compensation processes.
AnsweredQoN 1594Legislative Council
QuestionView source ↗
I refer to roadworks for the Altone Rd/Reid Highway overpass, and concerns raised by residents nearby about the impacts of construction work on their property and quality of life, including one letter shared with the Opposition which included the comment "...the entire house vibrates when the machinery is going all hours day and night and the constant stop/starting of the compactor in particular literally makes everything in our home shudder violently not just continuous vibrations... We are at our wits ends that there is nothing we can do about it but put up with it and wait for it to finish.", in relation to housing along Gibson Way, Beechboro, and I ask:(a) What is the likely cause of the vibrations referred to in the preamble;(b) In relation to the vibrations and compactor works described in the preamble, what is the current expected timetable for these works to conclude;(c) What survey or community engagement work was done before the commencement of the project;(d) What ongoing survey and community engagement work is taking place to understand community impacts as the project progresses;(e) How many complaints or issues have been received by residents about construction impacts on their quality of life and/or property in relation to this project;(f) With reference to (e), what is the process for complaint resolution;(g) How many requests for compensation have been made in relation to the project, to date;(h) How many requests for compensation have been approved, and to what dollar value figure;(i) How many requests for compensation have been denied;(j) What policy governs the approval or denial of compensation requests;(k) From what fund or agency is the payment of compensation undertaken;(l) Noting the comment that "...there is nothing we can do but put up with it and wait for it to finish.", what is the official advice for what impacted residents should do; and(m) Can the Minister please provide project-level contact details which can be provided to the constituent to help them resolve their concerns directly with the project coordinator or relevant community engagement team?
I refer to roadworks for the Altone Rd/Reid Highway overpass, and concerns raised by residents nearby about the impacts of construction work on their property and quality of life, including one letter shared with the Opposition which included the comment "...the entire house vibrates when the machinery is going all hours day and night and the constant stop/starting of the compactor in particular literally makes everything in our home shudder violently not just continuous vibrations... We are at our wits ends that there is nothing we can do about it but put up with it and wait for it to finish.", in relation to housing along Gibson Way, Beechboro, and I ask:
(a) What is the likely cause of the vibrations referred to in the preamble;
(b) In relation to the vibrations and compactor works described in the preamble, what is the current expected timetable for these works to conclude;
(c) What survey or community engagement work was done before the commencement of the project;
(d) What ongoing survey and community engagement work is taking place to understand community impacts as the project progresses;
(e) How many complaints or issues have been received by residents about construction impacts on their quality of life and/or property in relation to this project;
(f) With reference to (e), what is the process for complaint resolution;
(g) How many requests for compensation have been made in relation to the project, to date;
(h) How many requests for compensation have been approved, and to what dollar value figure;
(i) How many requests for compensation have been denied;
(j) What policy governs the approval or denial of compensation requests;
(k) From what fund or agency is the payment of compensation undertaken;
(l) Noting the comment that "...there is nothing we can do but put up with it and wait for it to finish.", what is the official advice for what impacted residents should do; and
(m) Can the Minister please provide project-level contact details which can be provided to the constituent to help them resolve their concerns directly with the project coordinator or relevant community engagement team?
I refer to roadworks for the Altone Rd/Reid Highway overpass, and concerns raised by residents nearby about the impacts of construction work on their property and quality of life, including one letter shared with the Opposition which included the comment "...the entire house vibrates when the machinery is going all hours day and night and the constant stop/starting of the compactor in particular literally makes everything in our home shudder violently not just continuous vibrations... We are at our wits ends that there is nothing we can do about it but put up with it and wait for it to finish.", in relation to housing along Gibson Way, Beechboro, and I ask:
(a) What is the likely cause of the vibrations referred to in the preamble;
(b) In relation to the vibrations and compactor works described in the preamble, what is the current expected timetable for these works to conclude;
(c) What survey or community engagement work was done before the commencement of the project;
(d) What ongoing survey and community engagement work is taking place to understand community impacts as the project progresses;
(e) How many complaints or issues have been received by residents about construction impacts on their quality of life and/or property in relation to this project;
(f) With reference to (e), what is the process for complaint resolution;
(g) How many requests for compensation have been made in relation to the project, to date;
(h) How many requests for compensation have been approved, and to what dollar value figure;
(i) How many requests for compensation have been denied;
(j) What policy governs the approval or denial of compensation requests;
(k) From what fund or agency is the payment of compensation undertaken;
(l) Noting the comment that "...there is nothing we can do but put up with it and wait for it to finish.", what is the official advice for what impacted residents should do; and
(m) Can the Minister please provide project-level contact details which can be provided to the constituent to help them resolve their concerns directly with the project coordinator or relevant community engagement team?
AnswerView source ↗
Answered
9 June 2026
Responded by
Parliamentary Secretary to the Minister for Transport
Response time
6 days
(a) Major works associated with the Reid Highway Interchanges project are underway, some vibration during construction is unavoidable. However, all measures are undertaken to ensure minimal impact on residents where possible.
(b) Vibration-emitting activities will occur periodically on this project for approximately one year, until the new bridge structures and road surfaces are substantially in place.
(c)-(d) Community engagement for this project has been ongoing since 2022 with regular project and roadworks updates distributed to over 9,000 homes. The project team have undertaken targeted doorknocking to properties and held five drop- in sessions for the community.
(e) 24 general complaints have been received.
(f) Upon receipt of a complaint, prompt contact is made with the affected complainant. Where necessary, meetings or home-visits are arranged to discuss mitigations / solutions to the complaint in question.
(g)-(h) No formal claims for compensation have been lodged with the project.
(i) N/A.
(j)-(k) The project’s contractor is responsible for considering and resolving compensation claims relating to property or asset damage resulting from the works, in accordance with the Design & Construction Contract for the works.
(l)-(m) Directing concerns via the Main Roads Customer Information Centre will allow the complaint to be recorded and tracked through to resolution. The project team are willing to meet with them, explore their concerns in greater detail and discuss possible mitigations.
(b) Vibration-emitting activities will occur periodically on this project for approximately one year, until the new bridge structures and road surfaces are substantially in place.
(c)-(d) Community engagement for this project has been ongoing since 2022 with regular project and roadworks updates distributed to over 9,000 homes. The project team have undertaken targeted doorknocking to properties and held five drop- in sessions for the community.
(e) 24 general complaints have been received.
(f) Upon receipt of a complaint, prompt contact is made with the affected complainant. Where necessary, meetings or home-visits are arranged to discuss mitigations / solutions to the complaint in question.
(g)-(h) No formal claims for compensation have been lodged with the project.
(i) N/A.
(j)-(k) The project’s contractor is responsible for considering and resolving compensation claims relating to property or asset damage resulting from the works, in accordance with the Design & Construction Contract for the works.
(l)-(m) Directing concerns via the Main Roads Customer Information Centre will allow the complaint to be recorded and tracked through to resolution. The project team are willing to meet with them, explore their concerns in greater detail and discuss possible mitigations.
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