❓ A parliamentary question seeks details on a five-point plan the Minister for Energy announced in 2009 regarding Synergy's customer care and billing platform. The answer provides the five points, focusing on outsourcing and training.
AnsweredQoN 7541Legislative Assembly
QuestionView source ↗
I refer to the Minister's announcement on 2 April 2009 that he had personally developed a five point plan with the board and management of Synergy to ensure Western Australians would receive a world-class customer care and billing platform, and I ask, what are the five points that went into the plan that the Minister developed with the board and management of Synergy?
AnswerView source ↗
Answered
2 May 2012
Responded by
Minister representing the Minister for Energy
Response time
42 days
The five point plan was summarised in a statement I made in the Legislative Council on 2 April 2009. Specifically, the five point plan included Synergy undertaking the following:
· selecting Stellar (Joondalup) to provide short-term contact centre capability while Synergy trained staff in its new customer care and billing system;
· engaging Stellar to provide selected contact centre services on an ongoing basis;
· choosing a local IT service partner, Alphawest, to support its data entry and IT services for five years;
· developing a new industry in Western Australia, with a global service provider establishing a presence in Western Australia; and
· investing $2 million in training its employees.
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· selecting Stellar (Joondalup) to provide short-term contact centre capability while Synergy trained staff in its new customer care and billing system;
· engaging Stellar to provide selected contact centre services on an ongoing basis;
· choosing a local IT service partner, Alphawest, to support its data entry and IT services for five years;
· developing a new industry in Western Australia, with a global service provider establishing a presence in Western Australia; and
· investing $2 million in training its employees.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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