❓ Dr. Constable inquires about the structure and function of the Complaints Management Unit (CMU) within the Education and Training portfolio. The answer clarifies the CMU's structure, the types of complaints it handles, and those it does not.
AnsweredQoN 1784Legislative Assembly
QuestionView source ↗
(1) What is the structural organisation of the Complaints Management Unit (CMU) established under the supervision of Justice Neville Owen?
(2) What kinds of complaints will be dealt with by the CMU?
(3) What kinds of complaints will not be dealt with by the CMU?
(2) What kinds of complaints will be dealt with by the CMU?
(3) What kinds of complaints will not be dealt with by the CMU?
AnswerView source ↗
Answered
8 May 2007
Responded by
Minister for Education and Training
Response time
70 days
The newly created Professional Standards and Conduct Division is headed by an Executive Director. Two Directorates, the Audit and Risk Management the other Standards and Integrity, have been created. The Professional Standards and Conduct Division was not established under the supervision of Justice Neville Owen as this was not part of his role. The Standards and Integrity Directorate will assess all matters referred to it. Internal investigation teams, two with child protection expertise will investigate alleged serious misconduct. These teams will oversee investigations of less serious matters that may be conducted at the local level. (2) Protected disclosures, alleged misconduct including sexual and physical contact with students, unresolved complaints and other suggestions and complaints will be dealt with by the Standards and Integrity Directorate. (3) Typically, grievances complaints about working conditions, alleged breaches of public sector standards, complaints about service provision and minor local-level complaints.
The Professional Standards and Conduct Division was not established under the supervision of Justice Neville Owen as this was not part of his role. The Standards and Integrity Directorate will assess all matters referred to it. Internal investigation teams, two with child protection expertise will investigate alleged serious misconduct. These teams will oversee investigations of less serious matters that may be conducted at the local level. (2) Protected disclosures, alleged misconduct including sexual and physical contact with students, unresolved complaints and other suggestions and complaints will be dealt with by the Standards and Integrity Directorate. (3) Typically, grievances complaints about working conditions, alleged breaches of public sector standards, complaints about service provision and minor local-level complaints.
The Standards and Integrity Directorate will assess all matters referred to it. Internal investigation teams, two with child protection expertise will investigate alleged serious misconduct. These teams will oversee investigations of less serious matters that may be conducted at the local level. (2) Protected disclosures, alleged misconduct including sexual and physical contact with students, unresolved complaints and other suggestions and complaints will be dealt with by the Standards and Integrity Directorate. (3) Typically, grievances complaints about working conditions, alleged breaches of public sector standards, complaints about service provision and minor local-level complaints.
(2) Protected disclosures, alleged misconduct including sexual and physical contact with students, unresolved complaints and other suggestions and complaints will be dealt with by the Standards and Integrity Directorate. (3) Typically, grievances complaints about working conditions, alleged breaches of public sector standards, complaints about service provision and minor local-level complaints.
(3) Typically, grievances complaints about working conditions, alleged breaches of public sector standards, complaints about service provision and minor local-level complaints.
The Professional Standards and Conduct Division was not established under the supervision of Justice Neville Owen as this was not part of his role. The Standards and Integrity Directorate will assess all matters referred to it. Internal investigation teams, two with child protection expertise will investigate alleged serious misconduct. These teams will oversee investigations of less serious matters that may be conducted at the local level. (2) Protected disclosures, alleged misconduct including sexual and physical contact with students, unresolved complaints and other suggestions and complaints will be dealt with by the Standards and Integrity Directorate. (3) Typically, grievances complaints about working conditions, alleged breaches of public sector standards, complaints about service provision and minor local-level complaints.
The Standards and Integrity Directorate will assess all matters referred to it. Internal investigation teams, two with child protection expertise will investigate alleged serious misconduct. These teams will oversee investigations of less serious matters that may be conducted at the local level. (2) Protected disclosures, alleged misconduct including sexual and physical contact with students, unresolved complaints and other suggestions and complaints will be dealt with by the Standards and Integrity Directorate. (3) Typically, grievances complaints about working conditions, alleged breaches of public sector standards, complaints about service provision and minor local-level complaints.
(2) Protected disclosures, alleged misconduct including sexual and physical contact with students, unresolved complaints and other suggestions and complaints will be dealt with by the Standards and Integrity Directorate. (3) Typically, grievances complaints about working conditions, alleged breaches of public sector standards, complaints about service provision and minor local-level complaints.
(3) Typically, grievances complaints about working conditions, alleged breaches of public sector standards, complaints about service provision and minor local-level complaints.
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