❓ Hon Ken Travers asks about the frequency of SmartRider terminal faults, maintenance checks, and repair times at train stations. The Minister for Transport provides data on fault rates, inspection schedules, and average repair durations, referencing a maintenance agreement with performance indicators.
AnsweredQoN 659Legislative Council
QuestionView source ↗
(1) How many SmartRider terminals at train stations are reported as faulty each week?
(2) How often are SmartRider terminals at train stations checked for faults?
(3) When a SmartRider terminal is reported faulty, how long before the terminal is repaired?
(2) How often are SmartRider terminals at train stations checked for faults?
(3) When a SmartRider terminal is reported faulty, how long before the terminal is repaired?
AnswerView source ↗
Answered
13 May 2009
Responded by
Minister for Transport
Response time
43 days
1) On average six SmartRider terminals are reported faulty each week out of the 341 SmartRider terminals in use. This equates to 1.75 %.
2) Daily.
3) On average a SmartRider fare gate is repaired within 1.2 hours and a SmartRider Card Processor is repaired within 45 minutes. The SmartRider Maintenance Agreement provides that the Contractor must meet a number of Key Performance Indicators which specify the required performance level for the rail equipment over each monthly period. Unsatisfactory performance will result in an adjustment to the amount of the Service Charge payable for that month.
.
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2) Daily.
3) On average a SmartRider fare gate is repaired within 1.2 hours and a SmartRider Card Processor is repaired within 45 minutes. The SmartRider Maintenance Agreement provides that the Contractor must meet a number of Key Performance Indicators which specify the required performance level for the rail equipment over each monthly period. Unsatisfactory performance will result in an adjustment to the amount of the Service Charge payable for that month.
.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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