❓ Hon Wilson Tucker asks about Consumer Protection's role in enforcing consumer law for tenants and lessors, requesting data on complaints received and Form 23 notices served. The Minister provides data on complaints but states Form 23 notices are not centrally recorded.
AnsweredQoN 1631Legislative Council
QuestionView source ↗
I refer the Minister to the division of Consumer Protection at the Department of Mines, Industry Regulation and Safety, and I ask: (a) whose responsibility is it to enforce consumer law in Western Australia for tenants, consumers, businesses and property owners; (b) according to month and for the period January 2020 to August 2023, how many complaints did the division receive from a tenant about their lessor; (c) in regards to complaints in (b), how many tenants raised issues of: (i) repair and maintenance; and (ii) unexpected and unscheduled visits; and (d) how many lessors were 'breached' by their tenants via the serving of a form 23 Notice, for failing to uphold the terms of their tenancy agreement?
AnswerView source ↗
Answered
19 October 2023
Responded by
Minister for Commerce
Response time
8 days
Answer
(a) The Commissioner for Consumer Protection.
(b)-(c)(i)-(ii)
The figures represent all complaints lodged with Consumer Protection and do not differentiate which ultimately were proven and which were unjustified.
2020
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
(b)
44
41
51
66
43
34
57
26
52
55
63
38
(c)(i)
1
4
10
2
1
7
7
2
3
3
2
5
(c)(ii)
2
1
0
2
4
2
4
2
5
5
6
3
2021
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
(b)
58
63
82
95
123
112
102
121
95
79
93
64
(c)(i)
2
2
1
5
6
6
6
6
10
7
7
1
(c)(ii)
5
5
6
6
4
2
2
4
6
3
3
1
2022
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
(b)
73
115
101
97
68
83
62
85
82
95
60
60
(c)(i)
1
9
1
7
1
3
1
4
6
5
1
0
(c)(ii)
4
3
3
4
2
1
1
1
4
5
3
0
2023
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
(b)
77
84
99
112
119
134
124
127
(c)(i)
3
2
4
5
4
4
6
6
(c)(ii)
1
1
1
1
2
2
2
1
(d) The service of a Form 23 notice is a matter between the tenant and the lessor. The tenant is not required to register the service of such a notice with any government authority.
(a) The Commissioner for Consumer Protection.
(b)-(c)(i)-(ii)
The figures represent all complaints lodged with Consumer Protection and do not differentiate which ultimately were proven and which were unjustified.
2020
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
(b)
44
41
51
66
43
34
57
26
52
55
63
38
(c)(i)
1
4
10
2
1
7
7
2
3
3
2
5
(c)(ii)
2
1
0
2
4
2
4
2
5
5
6
3
2021
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
(b)
58
63
82
95
123
112
102
121
95
79
93
64
(c)(i)
2
2
1
5
6
6
6
6
10
7
7
1
(c)(ii)
5
5
6
6
4
2
2
4
6
3
3
1
2022
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
(b)
73
115
101
97
68
83
62
85
82
95
60
60
(c)(i)
1
9
1
7
1
3
1
4
6
5
1
0
(c)(ii)
4
3
3
4
2
1
1
1
4
5
3
0
2023
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
(b)
77
84
99
112
119
134
124
127
(c)(i)
3
2
4
5
4
4
6
6
(c)(ii)
1
1
1
1
2
2
2
1
(d) The service of a Form 23 notice is a matter between the tenant and the lessor. The tenant is not required to register the service of such a notice with any government authority.
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