❓ Question regarding wait times for the 131 444 police assistance line in Western Australia during 2010, with detailed answers provided including longest wait time, average wait times, and call volumes.
AnsweredQoN 5288Legislative Assembly
QuestionView source ↗
(1) In the last calendar year (2010) what is the longest time that a person remained on hold after having dialled 13 14 44?
(2) What is the average wait on hold?
(3) How many calls were received in the 2010 calendar year, and of those, how many were placed on hold for some period?
(2) What is the average wait on hold?
(3) How many calls were received in the 2010 calendar year, and of those, how many were placed on hold for some period?
AnswerView source ↗
Answered
17 May 2011
Responded by
Minister for Police
Response time
33 days
(1) Longest wait/queued time having dialled 131 444 was 21 minutes 54 seconds.
(2) One minute 20 seconds for calls waiting to be answered by call agent, after reaching welcome message.
16 seconds for all calls (including calls answered that didn't wait/queue) to be answered by a call agent.
(3) Total calls received by all PAC queues (including 131 444) was 670,130.
553,293 calls were received on 131 444.
Of those 553,293 calls:
121,882 calls waited in 131 444 prior to being answered by a call agent.
20,204 callers ended the call while waiting prior to being answered by a call agent.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
(2) One minute 20 seconds for calls waiting to be answered by call agent, after reaching welcome message.
16 seconds for all calls (including calls answered that didn't wait/queue) to be answered by a call agent.
(3) Total calls received by all PAC queues (including 131 444) was 670,130.
553,293 calls were received on 131 444.
Of those 553,293 calls:
121,882 calls waited in 131 444 prior to being answered by a call agent.
20,204 callers ended the call while waiting prior to being answered by a call agent.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.