❓ Hon ED DERMER asks about 000 emergency call statistics (unanswered calls, multiple dial attempts, wait times). Hon PETER COLLIER responds that WA Police is not responsible and refers to Telstra.
AnsweredQoN 291Legislative Council
QuestionView source ↗
000 EMERGENCY TELEPHONE NUMBER
(1) I refer to calls to the emergency 000 number in the 12 months to June 2010 — (a) how many calls have gone unanswered? (b) how many callers had to dial the number multiple times before getting through; and (c) how many callers waited longer than a minute before being answered? (2) How long do calls to 000 ring before being disconnected? Hon PETER COLLIER
(1) I refer to calls to the emergency 000 number in the 12 months to June 2010 — (a) how many calls have gone unanswered? (b) how many callers had to dial the number multiple times before getting through; and (c) how many callers waited longer than a minute before being answered? (2) How long do calls to 000 ring before being disconnected? Hon PETER COLLIER
AnswerView source ↗
I thank the honourable member for some notice of the question. (1)–(2) WA Police is not responsible for the emergency 000 number. This information needs to be obtained by the service provider, Telstra.
(b) how many callers had to dial the number multiple times before getting through; and (c) how many callers waited longer than a minute before being answered?
(c) how many callers waited longer than a minute before being answered?
Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1)–(2) WA Police is not responsible for the emergency 000 number. This information needs to be obtained by the service provider, Telstra.
I thank the honourable member for some notice of the question. (1)–(2) WA Police is not responsible for the emergency 000 number. This information needs to be obtained by the service provider, Telstra.
(1)–(2) WA Police is not responsible for the emergency 000 number. This information needs to be obtained by the service provider, Telstra.
(b) how many callers had to dial the number multiple times before getting through; and (c) how many callers waited longer than a minute before being answered?
(c) how many callers waited longer than a minute before being answered?
Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1)–(2) WA Police is not responsible for the emergency 000 number. This information needs to be obtained by the service provider, Telstra.
I thank the honourable member for some notice of the question. (1)–(2) WA Police is not responsible for the emergency 000 number. This information needs to be obtained by the service provider, Telstra.
(1)–(2) WA Police is not responsible for the emergency 000 number. This information needs to be obtained by the service provider, Telstra.
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