❓ Dr. Steve Thomas questions the Minister for Energy regarding residential disconnections, disconnection notices, and hardship utility grant scheme (HUGS) applications and payments for Synergy and Horizon Power between November 2022 and February 2023. The Minister provides the requested data in tabular form.
AnsweredQoN 385Legislative Council
QuestionView source ↗
SYNERGY AND HORIZON
POWER — DISCONNECTIONS
385. Hon Dr STEVE THOMAS to the parliamentary secretary
representing the Minister for Energy:
For
both Synergy and Horizon Power separately and for the time period from 1 November
2022 to 28 February 2023 , can the minister provide the following
information —
(1) How many residential
disconnection notices have been issued each month?
(2) How many residential
disconnections have occurred each month?
(3) What was the
number of hardship utility grant scheme applications received and hardship
utility grant scheme payments?
POWER — DISCONNECTIONS
385. Hon Dr STEVE THOMAS to the parliamentary secretary
representing the Minister for Energy:
For
both Synergy and Horizon Power separately and for the time period from 1 November
2022 to 28 February 2023 , can the minister provide the following
information —
(1) How many residential
disconnection notices have been issued each month?
(2) How many residential
disconnections have occurred each month?
(3) What was the
number of hardship utility grant scheme applications received and hardship
utility grant scheme payments?
AnswerView source ↗
I
thank the honourable member for some notice of the question. On behalf of the
representing parliamentary secretary , I provide the following answer on
behalf of the Minister for Energy.
(1)–(3) The answer is in
tabular form. I seek leave to have the response incorporated into Hansard .
[Leave granted for the following
material to be incorporated.]
Synergy
Date
Notices
Nov
2022
1,375
Dec
2022
450
Jan
2023
1,125
Feb
2023
1,658
Total
4,608
Date
Disconnections
Nov
2022
854
Dec
2022
355
Jan
2023
629
Feb
2023
1,003
Total
2,841
(3)
HUGS
applied
HUGS
granted *
Payments
2,771
2,432
$1,408,792.16
*
Synergy assists customers with the application process for HUGS on behalf of
the Department of Communities ( DoC ). DoC is responsible for reviewing
and approving HUGS applications.
Horizon Power
Disconnections
notices*
Disconnections
completed**
Re-energisations**
HUGS
Applications
received #
Payments
made ##
Nov
22
1,109
271
210
16
$12,701
Dec
22
439
134
102
15
$12,570
Jan
23
1,200
144
109
16
$7,483
Feb
23
844
187
136
20
$11,804
* This figure includes disconnection notices for
customers who have vacated their property without closing their associated
account.
** Refers to
non-payment disconnection and reconnections only. Horizon Power does not
capture this data for non-application disconnections.
# The total number of HUGS applications received by
Department of Communities, including those applications that were declined.
## Refers to the number of individual grants paid to
Horizon Power.
thank the honourable member for some notice of the question. On behalf of the
representing parliamentary secretary , I provide the following answer on
behalf of the Minister for Energy.
(1)–(3) The answer is in
tabular form. I seek leave to have the response incorporated into Hansard .
[Leave granted for the following
material to be incorporated.]
Synergy
Date
Notices
Nov
2022
1,375
Dec
2022
450
Jan
2023
1,125
Feb
2023
1,658
Total
4,608
Date
Disconnections
Nov
2022
854
Dec
2022
355
Jan
2023
629
Feb
2023
1,003
Total
2,841
(3)
HUGS
applied
HUGS
granted *
Payments
2,771
2,432
$1,408,792.16
*
Synergy assists customers with the application process for HUGS on behalf of
the Department of Communities ( DoC ). DoC is responsible for reviewing
and approving HUGS applications.
Horizon Power
Disconnections
notices*
Disconnections
completed**
Re-energisations**
HUGS
Applications
received #
Payments
made ##
Nov
22
1,109
271
210
16
$12,701
Dec
22
439
134
102
15
$12,570
Jan
23
1,200
144
109
16
$7,483
Feb
23
844
187
136
20
$11,804
* This figure includes disconnection notices for
customers who have vacated their property without closing their associated
account.
** Refers to
non-payment disconnection and reconnections only. Horizon Power does not
capture this data for non-application disconnections.
# The total number of HUGS applications received by
Department of Communities, including those applications that were declined.
## Refers to the number of individual grants paid to
Horizon Power.
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