❓ Hon. Kate Doust asks about the Department of Housing's new Head Contractor Maintenance Model, specifically regarding quality audits and results. The Department outlines its inspection process by Property Services Officers but doesn't provide specific audit percentages or failure rates.
AnsweredQoN 2931Legislative Council
QuestionView source ↗
I refer to the Department of Housing’s new Head Contractor Maintenance Model, and I ask -
(1) What percentage of maintenance work has been independently audited for quality workmanship and completion, since the implementation of the new maintenance model in July of this year?
(2) What are the results of these audits, by head contractor and zone?
(3) How many jobs failed the audit, which ones failed, and why did they fail?
(1) What percentage of maintenance work has been independently audited for quality workmanship and completion, since the implementation of the new maintenance model in July of this year?
(2) What are the results of these audits, by head contractor and zone?
(3) How many jobs failed the audit, which ones failed, and why did they fail?
AnswerView source ↗
Answered
23 November 2010
Responded by
Leader of the House representing the Minister for Housing
Response time
34 days
The Department of Housing advises:
(1) The Department carries out its maintenance contractor compliance for both workmanship and completion through its Property Services Officers at a regional level.
Property Service Officers are required to physically check the following categories before payment is processed:
·
All
vacants, regardless of cost
·
All
tenant liability related jobs
·
All
insurance recoverable jobs
·
All
improvements, planned maintenance, major works and programmed work
·
10%
of all other job orders are required to be selected for checking from each contractor
(2) Property Services Officers in each branch and regional office are required to ensure that all work stated on the job order has been
completed satisfactorily.
Job orders are checked for completion and workmanship on a daily basis.
Property Services Officers are required to
ensure that the quality of the work is in accordance with the Department of Housing's specifications.
If work is identified as not being completed as per the Department's specifications then the work order is returned to the Head Contractor to rectify.
(3) The Property Services Officers in each of the Regions check the completed work in conjunction with the specifications outlined in the Department's Schedule of Rate document.
The Schedule of Rate is the rate or respective rates of payment for the execution of that work which may also include labour sums, sizes or material quantities and prices.
If work completed does not meet the Department's specifications, a call back to the Head Contractor is made so that they can attend and rectify the work.
Contractors must carry out work according to Department of Housing specifications and to a professional standard consistent with relevant Australian and Industry Standards.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
(1) The Department carries out its maintenance contractor compliance for both workmanship and completion through its Property Services Officers at a regional level.
Property Service Officers are required to physically check the following categories before payment is processed:
·
All
vacants, regardless of cost
·
All
tenant liability related jobs
·
All
insurance recoverable jobs
·
All
improvements, planned maintenance, major works and programmed work
·
10%
of all other job orders are required to be selected for checking from each contractor
(2) Property Services Officers in each branch and regional office are required to ensure that all work stated on the job order has been
completed satisfactorily.
Job orders are checked for completion and workmanship on a daily basis.
Property Services Officers are required to
ensure that the quality of the work is in accordance with the Department of Housing's specifications.
If work is identified as not being completed as per the Department's specifications then the work order is returned to the Head Contractor to rectify.
(3) The Property Services Officers in each of the Regions check the completed work in conjunction with the specifications outlined in the Department's Schedule of Rate document.
The Schedule of Rate is the rate or respective rates of payment for the execution of that work which may also include labour sums, sizes or material quantities and prices.
If work completed does not meet the Department's specifications, a call back to the Head Contractor is made so that they can attend and rectify the work.
Contractors must carry out work according to Department of Housing specifications and to a professional standard consistent with relevant Australian and Industry Standards.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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