❓ A WA parliamentary question seeks information on the provision of interpreting services for the deaf community by departments and agencies within the Environment and Heritage portfolio. The responses detail existing provisions and future plans.
AnsweredQoN 1226Legislative Assembly
QuestionView source ↗
(1) Will the Minister list all general and specific services provided verbally by each department and agency within your portfolios, including services delivered by telephone, in person or by other electronic means?
(2) Of these services, will the Minister list the ones that can be accessed by members of the deaf community using interpreting services provided free of charge by each respective department or agency?
(3) Where interpretative services are not provided free of charge, will the Minister explain why?
(4) What steps are being taken in each department and agency within your portfolios to improve access to interpreting services for deaf people?
(5) In respect of each of your portfolios, is the provision of interpreting services for deaf people a State or Commonwealth responsibility and, if it is deemed to be a Commonwealth responsibility, why?
(2) Of these services, will the Minister list the ones that can be accessed by members of the deaf community using interpreting services provided free of charge by each respective department or agency?
(3) Where interpretative services are not provided free of charge, will the Minister explain why?
(4) What steps are being taken in each department and agency within your portfolios to improve access to interpreting services for deaf people?
(5) In respect of each of your portfolios, is the provision of interpreting services for deaf people a State or Commonwealth responsibility and, if it is deemed to be a Commonwealth responsibility, why?
AnswerView source ↗
Answered
6 May 2003
Responded by
Minister for the Environment and Heritage
Response time
55 days
(2) The Department will provide an interpreter on request. Although interpreting in a foreign language can be done by telephone, physical presence of the interpreter is required for deaf people. This makes it necessary for deaf people to give advance notice to the Department if they require an interpreter. The Department also provides a teletype, 9334 0546, for incoming telephone calls by deaf people and accepts calls through the teletype relay service provided by the Australian Communication Exchange. The Department complies with Premier’s Circular 19/01 ‘Captioning of Government TV Commercials and Videos’. (3) Not applicable. (4) The Department has a Disability Services Planning Committee that plans actions to improve access by deaf people and other people with disabilities. The Department has a Disability Services Plan for the period 2001 – 2006. The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
The Department also provides a teletype, 9334 0546, for incoming telephone calls by deaf people and accepts calls through the teletype relay service provided by the Australian Communication Exchange. The Department complies with Premier’s Circular 19/01 ‘Captioning of Government TV Commercials and Videos’. (3) Not applicable. (4) The Department has a Disability Services Planning Committee that plans actions to improve access by deaf people and other people with disabilities. The Department has a Disability Services Plan for the period 2001 – 2006. The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
The Department complies with Premier’s Circular 19/01 ‘Captioning of Government TV Commercials and Videos’. (3) Not applicable. (4) The Department has a Disability Services Planning Committee that plans actions to improve access by deaf people and other people with disabilities. The Department has a Disability Services Plan for the period 2001 – 2006. The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) The Department has a Disability Services Planning Committee that plans actions to improve access by deaf people and other people with disabilities. The Department has a Disability Services Plan for the period 2001 – 2006. The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) The Department has a Disability Services Planning Committee that plans actions to improve access by deaf people and other people with disabilities. The Department has a Disability Services Plan for the period 2001 – 2006. The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
- A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) See (3) above.
The Department also provides a teletype, 9334 0546, for incoming telephone calls by deaf people and accepts calls through the teletype relay service provided by the Australian Communication Exchange. The Department complies with Premier’s Circular 19/01 ‘Captioning of Government TV Commercials and Videos’. (3) Not applicable. (4) The Department has a Disability Services Planning Committee that plans actions to improve access by deaf people and other people with disabilities. The Department has a Disability Services Plan for the period 2001 – 2006. The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
The Department complies with Premier’s Circular 19/01 ‘Captioning of Government TV Commercials and Videos’. (3) Not applicable. (4) The Department has a Disability Services Planning Committee that plans actions to improve access by deaf people and other people with disabilities. The Department has a Disability Services Plan for the period 2001 – 2006. The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) The Department has a Disability Services Planning Committee that plans actions to improve access by deaf people and other people with disabilities. The Department has a Disability Services Plan for the period 2001 – 2006. The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) The Department has a Disability Services Planning Committee that plans actions to improve access by deaf people and other people with disabilities. The Department has a Disability Services Plan for the period 2001 – 2006. The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
The Department has acquired a video from the Disability Services Commission for use in training of staff. This video gives advice to staff about providing services to customers with a disability and includes information about the various communication methods preferred by people who are deaf or have a hearing impairment. (5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) In CALM’s case it is a responsibility of the Department as a service provider to ensure that its services are accessible by people with disabilities, including, where it is possible and reasonable, provision of interpreting services free of charge to deaf people. Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Department of Environmental Protection (2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) Should a member of the deaf community have an inquiry, the Department would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) A review of the Department’s formal Disability Services Plan is currently under consideration. (5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) Regarded as an agency responsibility. Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Water and Rivers Commission (2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) Should a member of the deaf community have an inquiry, the Commission would provide interpretation services to assist the customer with their inquiry free of charge. The Commission also complies with Premier’s Circular “Captioning of Government TV Commercials and Videos”. (3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) A review of the Commission’s formal Disability Services Plan is underway. (5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) Regarded as an agency responsibility. Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Office of Water Regulation (2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) The following services can be accessed using interpreting services provided free of charge by Office of Water Regulation through the services of the Deaf Society of WA. - A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
- A conciliation service for consumers for disputes between them and water service providers; - Provision of licence information to parties interested in providing water services; - Information on the competitive tendering process for water service provision; - Updates and progress reports for lodged applications for water service provision; - Information on pricing methodologies for exiting and potential water service providers. Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Much of the above information that is provided verbally, with the exception of the conciliation service, is only of a general enquiry nature. Often this is as a forerunner to complex and more specific information that is later conveyed in writing. (3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Refer previous question. (4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) At this time the Office of Water Regulation is not taking further steps to improve access to interpreting services for deaf people. As the nature of the information provided by the office is generally of a specialist nature, the public demand for such services is considered minimal. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) This is regarded a responsibility of the agency and as outlined in response to question (2). Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Botanic Gardens and Parks Authority (2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) Interpreting services could be provided free of charge (upon specific request to the BGPA) so that members of the deaf community can access information about services, facilities and events. BGPA has received requests for written information on activities and events by deaf people already using an interpretive service. This information has been provided free of charge. (3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) None at present. (5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) This is regarded a responsibility of the agency and as outlined in response to question (2). Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Heritage Council of Western Australia (2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) Should a member of the deaf community have an inquiry, the Heritage Council would provide interpretation services to assist the customer with their inquiry free of charge. (3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Not applicable. (4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) Development of a formal Disability Service Plan with the assistance of the Disability Services Commission. (5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) With regard to the Heritage Council’s services, this is regarded a responsibility of the agency and as outlined in response to question (2), costs would be covered by the State agency. Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
Perth Zoo (2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(2) No interpreting services are provided free of charge. (3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(3) Perth Zoo could not meet the cost of providing interpreting services without additional funding. (4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(4) Perth Zoo is acutely aware of the need to provide access to its services to all of its visitors. A Visitor Services Co-ordinator position was created in 2000 to assist special needs groups as required. This includes providing written information on those services delivered verbally that may not be immediately accessible to deaf visitors. In addition: · Perth Zoo website contains a great deal of information; · Zoo maps and signage provide feeding times and written information on Zoo services and exhibits; · Zoo services are able to work with private interpreting services when they are provided, and · Zoo education lessons can be geared to deaf students on request. (5) See (3) above.
(5) See (3) above.
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