❓ Hon. Rod Caddies questions the Minister for Energy and Decarbonisation regarding Synergy A1 tariff customers in arrears, receiving hardship grants, and disconnections. The Minister provides figures on each of these areas and outlines Synergy's support mechanisms for struggling customers.
AnsweredQoN 461Legislative Assembly
QuestionView source ↗
Synergy—A1 tariff461.Hon Rod Caddiesto
theLeader of the House representing the
Minister for Energy and Decarbonisation:I refer to the
Synergy customers who are on the A1 tariff.(1) How many Synergy A1 tariff customers currently
have accounts that are in arrears by over 60 days?(2) How many Synergy A1 tariff customers are
currently receiving support via the Hardship Utility Grant Scheme (HUGS)?(3) How many Synergy A1 tariff customers were
disconnected in the 12 months between 1 May 2024 and 1 May 2025?
theLeader of the House representing the
Minister for Energy and Decarbonisation:I refer to the
Synergy customers who are on the A1 tariff.(1) How many Synergy A1 tariff customers currently
have accounts that are in arrears by over 60 days?(2) How many Synergy A1 tariff customers are
currently receiving support via the Hardship Utility Grant Scheme (HUGS)?(3) How many Synergy A1 tariff customers were
disconnected in the 12 months between 1 May 2024 and 1 May 2025?
AnswerView source ↗
Answered
26 June 2025
Response time
0 days
Hon Stephen Dawson replied:I thank the
honourable member for some notice of the question.(1) Of Synergy's more than one million residential
customers, there are currently 20,155 individual customers who have been in
arrears for over 60 days.(2) Synergy has 3,458 individual customers who
received HUGS payments during the current calendar year.(3) There have been 8,020 A1 tariff customers
disconnected for non-payment between 1 May 2024 and 1 May 2025.Synergy undertakes multiple contact
efforts including email, SMS, outbound call and/or letters to encourage payment
or establish a payment plan and will only disconnect customers as a last
resort. Synergy provides a range of supports to customers experiencing hardship,
including case management, establishing payment plans and support accessing the
Hardship Utility Grant Scheme.
Synergy—A1 tariff
honourable member for some notice of the question.(1) Of Synergy's more than one million residential
customers, there are currently 20,155 individual customers who have been in
arrears for over 60 days.(2) Synergy has 3,458 individual customers who
received HUGS payments during the current calendar year.(3) There have been 8,020 A1 tariff customers
disconnected for non-payment between 1 May 2024 and 1 May 2025.Synergy undertakes multiple contact
efforts including email, SMS, outbound call and/or letters to encourage payment
or establish a payment plan and will only disconnect customers as a last
resort. Synergy provides a range of supports to customers experiencing hardship,
including case management, establishing payment plans and support accessing the
Hardship Utility Grant Scheme.
Synergy—A1 tariff
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.