Question seeks data on client-facing public sector staff, including language skills. The government responded that it cannot provide the data due to a lack of a clear definition of 'client facing' roles.

AnsweredQoN 807Legislative Assembly
Asked
21 June 2017
Portfolio
Premier; Minister for Public Sector Management; State Development, Jobs and Trade; Federal-State Relations

QuestionView source ↗

For each department, agency and Government trading enterprise within the Minister's portfolio of responsibilities, can the Minister please advise: (a) how many FTE are employed in client facing or client service roles; and (b) of those staff referred to in (a), how many FTE: (i) are competent in a language other than English; (ii) are competent in which language/s; (iii) have been specifically employed for their language skills; and (iv) are officially qualified or accredited as interpreters?

AnswerView source ↗

Answered
8 August 2017
Response time
5 days
(a) As there is no clear definition of client facing or client service roles across the public sector, we are unable to answer this question.
(b) As this question asks numbers of staff as a subset of (a), which we cannot answer, we also cannot answer this clause.

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