Hon Lynn MacLaren questions the Forest Products Commission (FPC) about overdue customer accounts, their amounts, and the reasons for allowing these debts to accrue. The FPC details its debt management policy and reports a reduction in overdue debt.

AnsweredQoN 391Legislative Council
Asked
23 October 2013
Portfolio
Forestry

QuestionView source ↗

(1) How many customers have accounts overdue beyond the Forest Products Commission’s agreed trading terms: (a) from one to 30 days past due; (b) from 31 to 60 days past due; and (c) greater than 60 days past due? (2) For each of the customers in (1), how much does each customer owe and for how long has each account been overdue? (3) What is the total amount overdue for each category in (1)? (4) Why have these debts been allowed to accrue for such lengthy periods?

AnswerView source ↗

Answered
20 November 2013
Responded by
Minister for Agriculture and Food representing the Minister for Forestry
Response time
28 days
(1) (a) 28 customers
(b) 16 customers
(c) 22 customers
(2) [see tabled paper no]
(3) 1-30 Days Past Due $1.388m
31-60 Days Past Due $0.882m
Greater than 60 days Past due $3.098m
(4) The FPC Debt Management Policy requires customers who have an overdue debt of 1-30 days to be contacted by phone, at which point  they are reminded that late payment charges will apply if accounts are  not paid by a nominated date.
Customers with overdue debts that are greater than 30 days are sent a reminder letter, charged a late payment rate and/or have an agreed  repayment plan negotiated to pay off their debt by the end of a specified term.
There may be occasions when customers request an extended term of  payment, for example where FPC has supplied logs at a faster rate than scheduled.
As the result of the above policy, the overdue debt has reduced from  $12m in December 2011 to $5.3m in November 2013.

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