❓ Mr. Kirkup requests a hospital-by-hospital breakdown of complaints to the Health and Disability Services Complaints Office. The Minister provides a table with complaint numbers, but withholds data for hospitals with fewer than 5 complaints to protect patient privacy.
AnsweredQoN 5347Legislative Assembly
QuestionView source ↗
Will the Minister provide a hospital by hospital breakdown of the total number of complaints to the Health and Disability Services Complaints Office for 2015, 2016, 2017, 2018 and 2019 year to date?
AnswerView source ↗
Answered
15 October 2019
Responded by
Minister for Health
Response time
17 days
Hospitals that received fewer than 5 complaints have not been identified.
Health information is considered identifiable when it either directly identifies an individual or has the potential to indirectly identify an individual based on a combination of identifiers or based on a small number of complaints. Complaint numbers are considered small if the value is less than 5.
Where there are only a small number of complaints in relation to a particular hospital, providing the requested information would disclose information that is protected by the statutory obligation in section 71 of the Health and Disability Services (Complaints) Act 1995 .
In relation to the hospitals which received fewer than 5 complaints in one or more of the specified years (including those identified in the table), a row indicating the total number of complaints per year is provided.
Hospital
2015
2016
2017
2018
2019
Albany Health Campus
6
13
10
6
Armadale Health Service
26
26
40
43
25
Bentley Health Service
21
29
27
37
17
Broome Hospital
10
6
Bunbury Health Campus
12
15
17
22
15
Busselton Hospital
5
Carnarvon Hospital
5
Exmouth Health Service
5
Fiona Stanley Hospital
82
100
113
106
53
Fremantle Hospital
37
45
48
41
16
Geraldton Hospital
8
12
7
Graylands Hospital
23
31
36
27
18
Hedland Health Campus
5
Hollywood Private Hospital
10
7
14
12
6
Joondalup Health Campus
49
51
25
44
37
Joondalup Private Hospital
7
7
9
5
Kalgoorlie Health Campus
13
7
8
6
King Edward Memorial Hospital for Women
9
12
15
8
7
Mount Hospital
12
5
Northam Hospital
5
Osborne Park Hospital
13
11
13
20
6
Peel Health Campus (Public)
13
11
5
10
6
Peel Health Campus (Private)
5
8
Perth Children's Hospital
8
9
Perth Clinic
6
5
5
Princess Margaret Hospital for Children
25
25
19
6
Rockingham General Hospital
26
34
18
28
11
Royal Perth Hospital
79
55
57
49
30
Sir Charles Gairdner Hospital
82
81
54
65
35
St John of God Bunbury Hospital
5
St John of God Midland Private Hospital
15
17
St John of God Midland Public Hospital
36
12
19
15
St John of God Mount Lawley Hospital
7
5
St John of God Murdoch Hospital
22
15
15
15
12
St John of God Subiaco Hospital
7
18
22
13
8
Swan District Hospital
23
6
Numbers of unidentified complaints for the hospitals above, and for other hospitals not identified
47
54
64
61
40
Total hospital complaints
675
716
669
694
388
Health information is considered identifiable when it either directly identifies an individual or has the potential to indirectly identify an individual based on a combination of identifiers or based on a small number of complaints. Complaint numbers are considered small if the value is less than 5.
Where there are only a small number of complaints in relation to a particular hospital, providing the requested information would disclose information that is protected by the statutory obligation in section 71 of the Health and Disability Services (Complaints) Act 1995 .
In relation to the hospitals which received fewer than 5 complaints in one or more of the specified years (including those identified in the table), a row indicating the total number of complaints per year is provided.
Hospital
2015
2016
2017
2018
2019
Albany Health Campus
6
13
10
6
Armadale Health Service
26
26
40
43
25
Bentley Health Service
21
29
27
37
17
Broome Hospital
10
6
Bunbury Health Campus
12
15
17
22
15
Busselton Hospital
5
Carnarvon Hospital
5
Exmouth Health Service
5
Fiona Stanley Hospital
82
100
113
106
53
Fremantle Hospital
37
45
48
41
16
Geraldton Hospital
8
12
7
Graylands Hospital
23
31
36
27
18
Hedland Health Campus
5
Hollywood Private Hospital
10
7
14
12
6
Joondalup Health Campus
49
51
25
44
37
Joondalup Private Hospital
7
7
9
5
Kalgoorlie Health Campus
13
7
8
6
King Edward Memorial Hospital for Women
9
12
15
8
7
Mount Hospital
12
5
Northam Hospital
5
Osborne Park Hospital
13
11
13
20
6
Peel Health Campus (Public)
13
11
5
10
6
Peel Health Campus (Private)
5
8
Perth Children's Hospital
8
9
Perth Clinic
6
5
5
Princess Margaret Hospital for Children
25
25
19
6
Rockingham General Hospital
26
34
18
28
11
Royal Perth Hospital
79
55
57
49
30
Sir Charles Gairdner Hospital
82
81
54
65
35
St John of God Bunbury Hospital
5
St John of God Midland Private Hospital
15
17
St John of God Midland Public Hospital
36
12
19
15
St John of God Mount Lawley Hospital
7
5
St John of God Murdoch Hospital
22
15
15
15
12
St John of God Subiaco Hospital
7
18
22
13
8
Swan District Hospital
23
6
Numbers of unidentified complaints for the hospitals above, and for other hospitals not identified
47
54
64
61
40
Total hospital complaints
675
716
669
694
388
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