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❓ Hon. Spagnolo questions the Public Sector Commission's complaint handling process, specifically regarding procedural fairness and the lack of preliminary findings. The PSC's response clarifies that their Customer Service Charter addresses service standards, not complex investigations requiring preliminary findings.

AnsweredQoN 850Legislative Council

Asked

11 November 2025

Member

Hon Anthony Spagnolo

Portfolio

Premier

QuestionView source ↗

I refer to the answer to question on notice 377, and I ask: (a) how does the Public Sector Commission's (PSC) practice of not providing preliminary findings before closure comply with procedural fairness; (b) was legal advice sought on this approach; and (c) does the PSC record instances where complainants disputed factual findings after closure?

AnswerView source ↗

Answered

11 December 2025

Responded by

Leader of the House representing the Premier

Response time

8 days

(a) The Public Sector Commission Customer Service Charter deals with complaints about standards of service to our customers and people we interact with. This does not usually involve preliminary findings or the need to give complainants an opportunity to respond.
(b) No, see answer to (a)
(c) Complaint outcomes (which can include complainant satisfaction if known) are recorded in a register maintained by the Public Sector Commission for internal use and tracking.

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